Position Description

Operations Specialist
Work Location McLean, VA
Job Code 12198
# of openings 1
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As an employee, you make change happen – for our clients, for our company, for your professional growth, for the consumers. We hire the best and brightest, who are driven to create that change. At xScion, you aren’t just another team member,

you’re impactful.  

You’re empowered.

You’re driven.

You’re an xScioneer.

 

As an Operations Specialist, You Will:

  • Optimize sales and operational efficiency through innovative thinking, process improvement and system enhancements and best practice sharing.
  • Play a critical role in the delivery of complex end-to-end ERP implementations, integrations, and business systems initiatives.
  • Migrate legacy data from existing databases and systems to Salesforce.
  • Work across the organization to drive enhancements to our Salesforce platform including user support and training, user management, configuration, documentation, identifying and troubleshooting issues, resolving system defects and building advanced reports and dashboards.
  • Support the “Go Live” deployment processes, ensuring a seamless software launch and continuity of business operations during this cutover.
  • Work with leadership to gather requirements and implement configuration changes.
  • Apply data cleansing techniques to improve the quality and accuracy of contacts and accounts, databases and develop processes and methods for acquiring net new names to our database.
  • Assist with preparation of client presentations.
  • Track customer satisfaction data through surveys or other communications.
  • Work with marketing to train the sales organization on how and when to use key pieces of marketing collateral in the sales process. Additionally, provide training on automated campaigns, lead follow up and lead scoring.
  • Keep up to date with Salesforce releases, features and best practices. Make recommendations to management regarding implementation as appropriate.
  • Provide on-going support and system administration to quickly fix issues with Salesforce.com.
  • Monitor, assess, and report on Salesforce system health and usage. Identify needed system improvements.
 
To Be Successful, You Need:
  • Strong project management skills desired; ability to juggle multiple projects and deliverables at once while keeping tight and ever-changing deadlines is a must.
  • 2+ years Salesforce Administrator related experience.
  • Experience with the Salesforce lightning framework.
  • Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office Applications.
  • Bachelor’s degree.
  • Be detail-oriented and have strong problem solving and analytical skills.
  • Excellent written and verbal communications skills.
 
Bonus Points if you have:
  • Certified Salesforce Administrator
 
Why xScion?
  • We have an amazing culture – We were named ‘Best Places to Work in Virginia’ 5 years in a row (2016, 2017, 2018, 2019 & 2020).
  • We are poised for rapid growth – We are on the cutting edge of digital transformation in healthcare, non-profit, and finance and continuously welcoming new clients to the xScion family.
  • We believe in your continuous development – We invest in our teams’ development, paying for certifications and trainings to improve their skills because we are committed to collectively being the best at what we do.
  • We want you to make an impact in whatever you do - Our people have the opportunity to be the big fish in a smaller pond.
  • You’ll work with the best – We hire great people. Period.
  • And because we truly care about you and our clients - We are run by real people for real people, creating flexibility, balance, respect and fun in the workplace.
  • Great Benefits: medical, dental, 401k match, Flexible Spending and more, but we also have unique perks such as 26 days off a year (including your birthday!), company events, games, and many other things that inspire balance and flexibility.
 
We’re Transforming Businesses:
xScion is a Virginia-based, Woman-Owned company. We help companies modernize their IT and business operations. Our team helps leading Healthcare, Association and Financial Services companies improve their business processes through innovative solutions including Agile Transformation, Data Services and Enterprise Automation.
 
Want to Learn More about xScion? 
Check us at out on www.xscion.com or socially at LinkedInTwitter and Glassdoor.
At xScion, we celebrate diversity in all forms.  xScion is an Equal Opportunity Employer- Females/Minorities/Protected Veterans/Individuals with Disabilities.
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