As an employee, you make change happen – for our clients, for our company, for your professional growth, for the consumers. We hire the best and brightest, who are driven to create that change. At xScion, you aren’t just another team member,
You’re an xScioneer.
As a Network Operations Center Technician, You Will:
Support the monitoring of multi-platform environments and perform highly complex diagnosis and restoration activities, including monitoring of production batch cycles, reporting results of hardware and software health checks, and assisting in the execution of customer application testing and mission critical business continuity testing.
Coordinate break/fix remediation efforts with hardware vendors.
Monitor client server availability during a designated shift utilizing a suite of automation tools.
Assist in diagnosing highly complex service disruptions affecting client server or network availability.
Coordinate activities for restoration of disrupted services with technical support staff.
Perform critical operational tasks using predefined programming languages and multiple workstation platforms that monitor the client server and network infrastructure to perform network availability and status checks.
Participate in day-to-day monitoring activities and provide level 1 operational incident support (recording, investigation, escalation and applying corrective actions as deemed appropriate).
Under supervision, participate in problem determination and resolution activities to ensure accurate and timely reporting of problem.
Assist in determining method of resolving problems utilizing hardware/software diagnostic tools and operational procedures.
Assist with coordination activities by operations staff and vendor support personnel in resolving hardware problems affecting client server availability (may provide secondary support in monitoring and reporting network problems).
Use problem investigation tools to assist in analyzing the source of problems, escalate as needed and appropriately record details of the problem in incident monitoring and reporting software tools.
Initiate and execute change control records assigned to the National Operations Center.
Perform additional routine duties as assigned based by shift lead to ensure customer requirements are delivered in an accurate, complete and timely manner.
Identify documentation gaps and assist in correcting gaps as directed.
Be responsible for understanding and applying risk management discipline in decision making and contributing to your function’s risk management.
Perform other related duties as assigned by shift lead or manager.
To Be Successful, You Need:
Fundamental knowledge of client server concepts, principles and infrastructure.
Technical knowledge and/or experience in supporting Windows, Solaris, Linux, AIX operating systems and VMWare.
Strong oral and written communication skills and an attention to detail.
The ability to express technical information into clear business terms easily interpreted by customers.
A desire to act as a team player, work cooperatively and encourage team collaboration.
Must be a U.S. citizen or green card holder.
HS diploma required.
0-3 years of relevant work experience.
Bonus Points if you have:
Windows, Redhat Linux or AIX certification.
Experience in leading larger process improvement projects.
Basic knowledge of network concepts, principles and components is desired, but not required.
Bachelor’s degree preferred.
We have an amazing culture – We were named ‘Best Places to Work in Virginia’ 5 years in a row (2016, 2017, 2018, 2019 & 2020).
We are poised for rapid growth – We are on the cutting edge of digital transformation in healthcare, non-profit, and finance and continuously welcoming new clients to the xScion family.
We believe in your continuous development – We invest in our teams’ development, paying for certifications and trainings to improve their skills because we are committed to collectively being the best at what we do.
We want you to make an impact in whatever you do - Our people have the opportunity to be the big fish in a smaller pond.
You’ll work with the best – We hire great people. Period.
And because we truly care about you and our clients - We are run by real people for real people, creating flexibility, balance, respect and fun in the workplace.
Great Benefits: medical, dental, 401k match, Flexible Spending and more, but we also have unique perks such as 26 days off a year (including your birthday!), company events, games, and many other things that inspire balance and flexibility.
We’re Transforming Businesses:
xScion is a Virginia-based, Woman-Owned company. We help companies modernize their IT and business operations. Our team helps leading Healthcare, Association and Financial Services companies improve their business processes through innovative solutions including Agile Transformation, Data Services and Enterprise Automation.