DiscoverX is searching for a Technical Support Scientist, to join our team in Fremont, CA.
Eurofins DiscoverX is a leader in providing solutions and support to the pharmaceutical industry by developing, manufacturing, and commercializing reagents, cell-based assay kits, and profiling and screening services.
Essential Duties and Responsibilities:
Represents the company as the primary, customer facing technical representative of Eurofins DiscoverX biological assay products, providing pre- and post-sale support to customers and sales staff around the globe
Directly communicates with customers and sales teams
Coordinates with internal technical teams to perform product QC testing when investigating customers’ issues with products
Follows procedures to ensure adequate inquiry and complaint handling; documents inquiries and complaint resolutions in the Customer Relationship Management (SalesForce.com) database system
Maintain a high level of technical and application competence and utilize this knowledge to drive business, promote and maintain high levels of customer satisfaction
Contribute to ongoing development of the technical support team’s knowledge database
Assists with quarterly reporting of product issues/problems to product managers to promote continuous improvement of products and product documentation
Assists Marketing team with development of product documentation by reviewing document drafts, and providing feedback
Will occasionally be asked to travel to assist the marketing team at trade shows
Basic Minimum Qualifications:
PhD/MS in cell biology, pharmacology or a related discipline, plus 1 -2 years (for PhD) or 2 - 4 years (for MS) of experience with cell based and/or biochemical assays.
A strong understanding of cell biology, including knowledge of receptor biology and/or kinases
Mammalian cell culture and experience with running cell based assays
Must be adept at diagnosing, troubleshooting, and solving technical problems of a variety of biological assays
Excellent written and verbal communication skills, with high attention to detail
Must be team-oriented, and able to thrive in dynamic, fast-paced, and constantly changing environment
Experience or familiarity with biochemical assays and molecular biology
Familiarity with basic pharmacology, and previous experience in the drug discovery sciences is helpful
Must have a willingness to work with the company’s commercial teams (marketing, sales, and customer service), and to be a customer facing representative of the company
Position is full-time, Monday-Friday, 7:00 a.m. – 4:00 p.m., with overtime as needed. Candidates currently living within a commutable distance of Fremont, CA are encouraged to apply.
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.