Position Description

ServiceNow Solution Architect
Job Category Architect
Job Location Victoria, BC
Last Updated 17/01/19 1:58 PM
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ServiceNow Solution Architect (some potential for remote working)

Reference: 2509

Sierra Systems, an NTT DATA Company in Victoria is seeking a motivated and experienced ServiceNow Solution Architect. Are you a dynamic and experienced ServiceNow Solution Architect and Implementation Specialist? We need your drive to lead our client’s IT Service Management goals to success! As a Senior member of our team, you will help delight our clients, grow our practice, mentor your teammates, design client solutions, and contribute to the overall ServiceNow Implementation practice advancement.

Key Areas of Responsibility

  • Work directly with our clients to understand their IT Service Management vision and implementation requirements, and how ServiceNow can help manage their processes.
  • Design ServiceNow solution architecture, including infrastructure, integration, and ServiceNow configuration.
  • Lead an implementation team to develop and configure ServiceNow based projects.
  • Act as a ServiceNow development lead for a team of developers.
  • Act as a trusted advisor to our clients, provide subject matter expertise, work and define best practices and lead with implementation guidance for the team.
  • Mentor and grow the Sierra Systems ServiceNow team.

Professional Qualifications & Experience

  • 2+ years developing solution architectures for ServiceNow implementations.
  • 2+ years leading ServiceNow implementations or similar IT Service Management implementations.
  • 3+ years working on ServiceNow implementations.
  • 5+ years consulting experience.
  • Programming experience with; XML, JavaScript, Jelly, Java, etc.
  • ITIL V3 Foundation certification or higher.
  • ServiceNow Implementation Specialist certification (for at least one product).


Who we are

Sierra Systems, an NTT DATA Company, transforms forward-thinking organizations through award-winning and innovative solutions. Our teams have over 50 years of success and have a reputation for maximizing our client’s IT investment with cutting-edge solutions that consider people, process and technology. From consulting to implementation and managed services, our goal is to maximize your investment and provide a quality end-to-end experience that modernizes and improves your business.

With approximately 700 talented professionals and offices across Canada, we’re able to offer an unrivaled breadth of services and depth of capability with a presence local to you. Our commitment to our clients’ needs enables us to build long-term, trusting and loyal relationships. The confidence our clients bestow upon us allows us to set ambitious project objectives and meet them time and time again with unparalleled agility, speed and precision.

What to expect

Sierra Systems is committed to a working environment that fosters professional and personal progression, communication, and collaboration. We offer opportunities for personal growth and professional development at every career level.

We are also committed to fostering and maintaining an inclusive environment for everyone. We work hard to build teams composed of individuals with diverse backgrounds, perspectives, skills and experiences. We encourage all qualified candidates to apply and will accommodate applicants’ needs under the respective provincial human rights codes throughout the recruitment and selection process. All information received relating to accommodation will be addressed in a confidential manner.

We are regularly recognized as a Top Employer, in part due to the compensation and benefits packages we offer which are just one of the many great reasons to join Sierra Systems.

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