Position Description

ITSM ServiceNow Developer/Consultant
Job Category Developer
Job Location Victoria, BC
Last Updated 14/09/18 12:10 PM
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ITSM ServiceNow Developer/Consultant- remote working available

Reference: 2508

Sierra Systems is seeking a motivated and experienced ITSM ServiceNow Developer/Consultant. If you are passionate about technology, client interaction, and all the challenges that go with being a consultant, you will want to be a part of our team.  Our people have the skills and business savvy to provide exceptional consulting services to clients, helping them gain the optimum benefit from our solutions.  We recruit professional results-oriented team players who have true vision and creativity. Our talented consultants are passionate about what they do and excited to delight our customers with their knowledge and capabilities.        

Key Areas of Responsibility

  • Research, develop, and implement solutions across a broad range of clients.
  • Help Sierra Systems expand its IT Service Management offerings, including tools, processes, and capabilities.
  • Develop requirements and design, configure, upgrade, migrate, and operate ServiceNow implementations.
  • Gather Business requirements, design, test and implement new ITSM functions required by and for project related work.
  • Support the implementation of advanced service management capabilities, including process automation, network discovery, and hosting service management tools in a Cloud environment.
  • Work on small to large enhancements for deployed modules (Incident, Problem, Change and Service Requests as well as Service Portal).
  • Support the team responsible for the implementation and administration of the ServiceNow installation including system configurations, gathering and documenting user and process requirements, workflow customizations, and supporting quality assurance teams.
  • Apply knowledge of ITIL and experience with implementing and supporting processes across the ITIL lifecycle.
  • Support the assessment, evaluation, redesign, and implementation of improved IT services.
  • Ensure ServiceNow is configured for new and existing software implementations including user import, interface setup, and other configurations.
  • Implement workflows that meet business requirements from small to very complex designs.
  • Think strategically to adapt to new situations and challenges, learn new and emerging technologies continuously, and apply excellent customer service and communication expertise to collaborate effectively with colleagues, senior leadership, and clients.

Professional Qualifications & Experience

  • Experience with services built on the ServiceNow platform and all ServiceNow ITSM modules.
  • Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
  • Understands technical and functional design requirements related to ServiceNow.
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell.
  • Must have the ability to communicate with clients on all levels and must have excellent verbal and written communication skills.
  • A fundamental understanding of ITSM, ITIL or CMDB.
  • Experience with extending the ServiceNow schema to custom applications
  • Preference for experience developing ITSM solutions in other ITSM tools such as Remedy, Axios Assyst, HP Service Manager etc.).
  • ServiceNow Implementation Certification is nice to have.

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Who we are

Sierra Systems transforms forward-thinking organizations through award-winning and innovative solutions. Our teams have over 50 years of success and have a reputation for maximizing our client’s IT investment through the use of cutting-edge solutions that consider people, process, and technology. From consulting to implementation and managed services, our goal is to maximize your investment and provide a quality end to end experience that modernizes and improves your business.

With 800 talented professionals and 9 offices across Canada, we’re able to offer an unrivaled breadth of services and depth of capability with a presence local to you. Our commitment to our clients’ needs enables us to build long-term, trusting and loyal relationships. The confidence our clients bestow upon us allows us to set ambitious project objectives and meet them time and time again with unparalleled agility, speed, and precision.

What to expect

Sierra Systems is committed to a working environment that fosters professional and personal progression, communication, and collaboration. We offer opportunities for personal growth and professional development at every career level.

We are also committed to fostering and maintaining an inclusive environment for everyone. We work hard to build teams composed of individuals with diverse backgrounds, perspectives, skills and experiences. We encourage all qualified candidates to apply and will accommodate applicants’ needs under the respective provincial human rights codes throughout the recruitment and selection process. All information received relating to accommodation will be addressed in a confidential manner.

We are regularly recognized as a Top Employer, in part due to the compensation and benefits packages we offer which are just one of the many great reasons to join Sierra Systems.

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