Position Description

Head of Technical Operations
Location 2K Publishing International
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HEAD OF TECHNICAL OPERATIONS - Montreal, Canada; Brno, Czech Republic; Remote
 

 

 
Who We Are:
 
2K develops and publishes interactive entertainment globally for console systems, handheld gaming devices and personal computers, including smartphones and tablets. 2K is a leading publisher of today’s most popular gaming genres and most well-known for critically acclaimed game franchises like NBA 2K, WWE 2K, Bioshock, Borderlands, Evolve, XCOM and the beloved Sid Meier’s Civilization.
 
 
 
 
 
What We Need: 
 
This role will be responsible for the orchestration, change management and incident response for 2K’s production environment globally. A successful candidate will be able to manage teams in multiple locations while driving automation and optimize processes and procedures. 
 
 
 
 
What You Will Do:
 
  • Develop and maintain processes through building change management and orchestrating rolling changes into production in for worldwide development teams
  • Manage and develop a team 20+ employees across multiple locations 
  • Partner with customer support and customer relations to provide communications to fans 
  • Provide internal engineering teams a customer driven approach with transparency and metrics 
  • Work with teams to integrate 2K technology into games in a CI/CD pipeline
  • Oversee and mitigate outages that impact employees and games in production
  • Maintaining all global infrastructure in public and private cloud and maximizing system up time everyday throughout the year
 
 
 
 
Who We Think Will Be A Great Fit:
 
  • 10 plus years working with technical operations
  • Management background 10+ years, experience managing distributed employee network preferred 
  • Understanding of change management at a global scale
  • STEM background 
  • Global work experience 
  • Understanding of ITIL and six-sigma
  • Superior communication skills, written and verbal
 
 
 
 
#LI-2K
 

 

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