Position Description

Direct Interactions General Application
Location Remote
Job Code 62
# of openings 4999
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Introduction to Direct Interactions  

Based in Seattle, Direct Interactions operates contact centers staffed by American agents nationwide.   We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including people with disabilities and military spouses.  There is a work at home revolution happening and we need your help.  

The COVID-19 virus has disrupted traditional contact centers worldwide. Clients are turning to Direct Interactions for help. While our primary work is handling inbound calls, there will be opportunities to handle outbound calls, chats, emails and more. (Note: The outbound calls are customer service or B2B inquiry calls, not telemarketing).  We encourage you to submit an application, there has never been a better time to start your work-at-home career!    

At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country. You will help people in need and know that you made a positive difference in their lives. Even if you have not worked in contact centers for very long we are interested in learning more about you!  


About the Position  

We pride ourselves on being all about the people we serve as well as those we work with. Most people spend more time at work then they do with their own families, so why not join the  DI family? We partner with various companies and states to provide their customers with white-glove service.  We are currently experiencing a very high number of calls. This means you'll be on the phone most of the time during your shifts. We have a wellness program (15-minute  video) led by a personal trainer to help you recover and relax during breaks if necessary. We offer flexible scheduling that will still allow you to have a work life balance . Ideal applicants want to work between 30 and 40 hours a week.  


How We Hire 

In order to be considered for an opportunity, you must first be invited to interview based off of your initial application (this correspondence will come via email if selected). If you receive an invitation to interview and are invited to move on in the hiring process, we will send you an offer via email for a client of which you can either accept of decline the offer at that time.



Excellent verbal communication skills including correct  grammar and pronunciation  

Ability to remain calm under pressure in a fast-paced contact center environment  

Ability to show empathy for those that may be frustrated or anxious    

Ability to pay attention to detail and multitask  

Ability to use a computer quickly and accurately  

All people start as Tier One staff and must pass a criminal background check  

Legally able to work in the USA; Must be a resident  in the US    


 Pay Rate  

$11.50 to $15.00 per hour plus bonuses  (pay rate is determined by various factors such as client, location and agent productivity) 

We are paid once per month via direct deposit, but plan to move to payments twice a month this fall 



Shifts are available 7 days a week  

Up to 40+ hours per week available (you select the hours you would like to work  

Shifts are scheduled in 1-hour increments for max flexibility

Weekly minimum hour requirements vary by client 20-40+ (depends on the client  you are offered)


Technical Requirements  

high-speed Internet and computer running Microsoft Windows 10 operating system (no Windows 7 or 8.1) 

headset with USB connection to the computer and mute button (headphones will not suffice) 

Google Chrome or Internet Explorer browser  

8GB of RAM or higher 

At this time Apple Computers (Macs) are not compatible with any of our client’s software

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