Position Description

Disaster Response Agent
Location Remote
Job Code 50
# of openings 449
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Introduction to Direct Interactions

Based in Seattle, Direct Interactions operates contact centers staffed by American agents. We are socially responsible in our business practices and provide work-at-home opportunities for all Americans, including people with disabilities and military spouses. There is a work at home revolution happening and we need your help.

The COVID-19 virus has disrupted traditional contact centers worldwide. Clients are turning to Direct Interactions for help. While our primary work is handling inbound calls, there will be opportunities to handle outbound dispatch and support calls, chats, emails and more. We encourage you to submit an application and get your foot in the door - opportunities for more responsibility will follow. You'll have a chance to work with some of the kindest and most professional contact center agents in the country, and feel like you made a positive difference in people's lives. Even if you haven't worked in contact centers for long, we're interested in learning more about you.

About the Position

In this role you will handle incoming calls from victims of disasters including house fires, tornadoes, hurricanes, and pandemic. It is an honor to help people in need, but it can be stressful and emotionally draining. Our typical worker is a mature person with years of experience connecting with people on the phone and online. Our training consists of computer-based learning augmented by live role-play and practice in an online conference room led by our instructors.

Training Start Date

After a successful skills assessment, we're planning the next training class on April 13th. 

Requirements

Excellent verbal communication skills including accurate grammar and pronunciation

Ability remain calm under pressure in a fast-paced contact center environment

Ability to show empathy for the frustration and anxiety of people in need

Ability to accurately update the computer systems

Must pass a criminal background check

Legally able to work in the USA

Pay Rate

$11 per hour to start

Shifts are available 24 hours a day, 7 days a week

Up to 40 hours per week available

Technical Requirements

high-speed Internet

computer and headset with USB

Google Chrome or Internet Explorer browser

UPDATE: Mac computes are OK

 

  

 

 

 

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