Position Description

Ministry Partner Direct Response
Location Remote
Job Code 46
# of openings 10
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Introduction to Direct Interactions

Based in Seattle, Direct Interactions builds teams of representatives that work from home. Clients rely on Direct Interactions to manage the quality and productivity of virtual workers distributed throughout the United States. We are responsible in our business practices and provide home-based work opportunities for all Americans, including people with disabilities and military families. After eleven years in business Direct Interactions has been recognized by the Mayor of Seattle and the Governor’s Committee on Disability Employment for excellence in hiring people with disabilities. We’ve been named Employer of the Year twice by Neurological Vocational Services of Harborview Medical Center, 2015 Supporter of the Year by AtWork! in Bellevue, and 2013 Partner of the Year by PROVAIL.

 

About the Position

Part-Time Partner Services Specialist works in a professional and a positive work environment where responsibilities include: data entry, processing of incoming partner requests such as donations, customer service, product orders, providing ministry information and prayer. 

 

Technical Requirements

  • Laptop or Desktop Computer running Windows Operating System Windows 7 or Windows 8 or Windows 10. (Chromebook, Microsoft Surface,Tablet/ipads, Vista Mac’s are not compatible with our clients’ software.  Due to the discontinuation of Windows XP Support and updates by Microsoft Windows XP is no longer supported by our client’s software.) 
  • Google Chrome, Internet Explorer 7 or greater required with Mozilla Firefox as needed.
  • Highspeed DSL or Cable internet (Wireless and Satellite are not compatible with our software)
  • Current antivirus and antispyware
  • Installed, operational firewall

Summary of Essential Skills

  • Excellent verbal communication skills including grammar and voice quality
  • Strong desire to serve the partners and friends of this ministry.
  • Ability to quickly establish rapport with customer, show empathy for their frustrations or concerns and resolve the issue in a timely fashion
  • Excellent customer service, interpersonal communication and active listening skills
  • Ability to show resilience and tolerance to stress
  • Treat all callers, technicians and coworkers in a professional manner at all times
  • Documentation, data entry, organization and problem-solving skills are desirable
  • Ability to handle detailed work with a high degree of accuracy and speed
  • Computer literate and knowledgeable of e-mail and Microsoft Windows. Agents are responsible for maintaining and troubleshooting their own computers.
  • Agents will also take/make other calls during periods of low call volume.

Shifts

This program works in Direct Response to the Ministries' Television Events schedule. Current hours are Tuesday: 3:30PM PST-5:30PM PST, and  Monday-Friday 7:00PM-10:00PM,  Monday-Friday 8:30AM-10:30AM PST. Additional hours may be available, and hours may change due to programming changes.

 

 

Certification

TBD

 

Pay Rate

$10 per hour

 

 

 

 

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