Help Desk Specialist

Location: Fort Belvoir, VA
Job Code: 1352
# of Openings: 2

Description

MTEQ is a lead sensor system integrator focused on providing advanced sensor technology to address C4ISR mission requirements. MTEQ provides a broad range of technical support across two divisions. Our Technical Services Division provides research, development, analysis and field service support to advance the architecting and fielding of advanced sensor systems for ISR and Force Protection missions. Our System Division provides the engineering design, development of complete and integrated solutions from hardware to software for sensors, systems and command and control architecture.

MTEQ is seeking a Help Desk Specialist with extensive knowledge and strong communication skills to join our team of well qualified, diverse individuals at our Fort Belvoir, VA customer site.

ESSENTIAL JOB FUNCTIONS AND ESSENTIAL JOB DUTIES:

  • Assist in providing computer/network support relating to software and hardware problems reported by users.
  • Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.
  • Monitors and evaluate efficiency of software/hardware usage; providing items to be covered in training of users, making them more efficient.
  • Install new software applications or hardware of the LAN, coordinating assistance from third parties when necessary.
  • Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.
  • Assist in installation of workstations and printers on the LAN
  • Read, understand and apply complex technical information
  • Master new computer technology
  • Excellent customer service skills both on phone and at desk

REQUIREMENTS: 

  • Active Secret security clearance
  • Minimum education is Associate’s degree or technical training in electronics, telecommunications, or computer network hardware or software systems or a related field
  • Windows 10 or A+ and/or Security+

DESIRED SKILLS AND EXPERIENCE:

  • Bachelor’s degree in IT/Computer related field from an accredited college or university

SECURITY CLEARANCE: Active secret security clearance required.

PRIMARY LOCATION: Fort Belvoir, VA

SCHEDULE: Full time

ACCESSIBILITY/ACCOMMODATION:

If because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process please send an e-mail to staffing@mteq.com or call (540) 658-2720 Opt 4 and let us know the nature of your request and your contact information.

 

MTEQ is an Equal Opportunity/Affirmative Action Employer 

Minorities/Women/Veterans/Disabled

 





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