VoIP Solutions Architect

Location: Dallas, TX Corporate Office
Employment duration: Full time

About Mimi's

About Mimi's

The story of Mimi’s started with people; Arthur J. Simms was inspired by the beauty, foods and flavor of France and a woman he met there named Mimi. Today at Mimi’s we embody this inspiration and we strive to provide the same warmth and sincerity that one would welcome a guest into their home with. At Mimi's, our Associates are the most important resource in our service commitment to our Guests. By applying the 'Three Standards of Excellence' and embracing our values of trust, teamwork, respect integrity and commitment, we nurture and maximize talent to the benefit of each individual and the Company. Mimi's fosters a work environment where diversity is valued, quality of life is enhanced individual career aspirations are fulfilled and Mimi's continued success is celebrated by all.

When you work for Mimi’s, you become family!


Description

DESCRIPTION OF POSITION
TITLE: VoIP Network Solutions Engineer
DEPT: Information Technology
REPORTS TO: Senior Director of Information Technology
DATE: December 2018


POSITION PURPOSE
The VoIP Network Solutions Engineer will partner with the restaurants, Helpdesk and telephony providers to ensure both networks and VoIP solutions are installed, configured and working correctly at all times. Other responsibilities will include assisting in supporting, hardening, monitoring and configuration of our corporate network and telephony systems.
A qualified candidate will have experience in installation of telecom systems and a combination of both network related technical skills along with project management skills.


ACCOUNTABILITIES/DUTIES
 Phone system stability
 Resolve Phone Quality Issues
 Identify and correct phone configuration issues
 Identify root cause of issues and work to resolution
 Hardware configuration and setup
 Setup and address call forwarding issues and configuration
 Maintain network monitoring applications
 Assist with switch / router configuration
 Assist with VPN setup and configuration
 Work one on one with vendors to:
 Correctly install new circuits
 Ensure configuration is correct
 Track all installation steps on team site
 Provide circuit selection for new / changing locations
 Fulfill new circuit / hardware requests
 Process support / RMA requests
 Traffic sniffing where / when required


QUALIFICATIONS
 3 years experience in working with both networks and VoIP
 1-year minimum experience in installing network circuits at remote sites
 Highly motivated and self-starter
 Excellent customer service skills
 Ability to independently troubleshoot routine, switching or VoIP issues
 Certifications for networks (non-specific)


Network Understanding of the following network systems (Technologies and Process)
 Telco Implementation / Turn Up’s / Installations
 Installation of DMARC and extension requirements
 Fortinet (Fortigates / Fortiswitch / Fortianalyzer)
 SD-WAN (VeloCloud preferred)
 VoIP
 SolarWinds
 How Lag, Packet loss, Bandwidth, Latency, and Jitter affect VoIP
 BroadSoft
 Vonage
 SIP w/VoIP
 Physical telephone Hardware including Polycom WX 500’s
 Traffic Shaping
 Quality of service
 Layer 1 technologies
 Cable
 DSL
 xDSL
 Fiber
 Frame
 Radio Frequency
 Microwave
 Satelite


Non-Technology
 Telecom vendor “language” (i.e. MPOE, ROE, FOC, 66 Block)
 Customer Service
 Will need to work with staff in restaurants
 Ability to translate reported issue into actual issue
 Self-Starter Ability
 Needs to work independently
 Work with vendors to research / understand issues
 Excellent verbal and written communication skills
 Ability to work independently and collaboratively in a corporate environment
 Work full time in office with rare travel and frequent overnight tasks


This is a full-time, permanent position based upon a 40 hour work week. Great benefits package is available, including 401k Retirement plan.





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