Technical Support Representative

Location: US Remote
DeptName: Customer Service and Tech Support
Job Code: 1019
# of openings: 1

Description

 

TECHNICAL SUPPORT REPRESENTATIVE

 

What do you want to do? 

Are you looking to make an impact in someone’s life, while working in a fast-paced environment?

The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received via direct contact with our users, their caretakers or others and Tech Support line.

 

Where you´ll work

Tobii Dynavox, part of the Tobii group, is the world leader in eye tracking and speech generating devices - products that help individuals with speech and motor impairments live a richer and more independent life. Headquartered in Stockholm Tobii covers a global market with offices in USA, Germany, Norway, Japan and China. We give people a voice. We help people with various disabilities with their hands and their eyes, interact and communicate with technology, in completely new and often game changing ways.

 

As a remote employee you will be joining our diverse remote team of more than 130 happy Tobiians.  We stretch from coast to coast and are just as diverse in our jobs as our locations. With the luxury of working from your home, and support from our Pittsburgh office, you will be part of empowering people with disabilities to do what they once did, or never thought possible.

 

Do you want to make a difference in the lives of our users? Then log on…

 

 Your days will be filled with:

  • Answering incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
  • Providing callers with training and troubleshooting support to address problems or concerns
  • Responding to email messages and chat requests and work with customers to resolve issues
  • Documenting all calls and interactions including emails and chat requests in the Call Center database
  • Arranging for product repairs when necessary
  • Updating customer demographic or personal information in the database
  • Escalating problems/issues to the Supervisor Technical Support when warranted
  • Performing various other tasks as assigned
  • Shift will be 12:30pm-9:00pm EST.

 

Are you our next Tobiian?

To be successful in this role and at Tobii you need to be a positive go-getter.

 

We are looking for someone who has:

  • High School Diploma
  • Associate Degree in Information or Computer Science preferred
  • Interpersonal, oral and written communication skills
  • Annunciation and phone etiquette skills
  • Ability to adapt communication style to better respond and meet the needs of the caller
  • Fluent in Spanish or French a plus
  • MS Office Word and Outlook
  • Windows navigation skills
  • Keyboarding skills
  • Win CE operation systems experience preferred
  • Customer service orientation
  • Ability to maintain composure during stressful situations
  • Troubleshooting skills
  • Detail oriented

 

We find it to be a strong merit if you have previous Call Center experience and familiarity with database applications, spreadsheets and relational databases.

 

Please address your questions to Ashley.Weiss@tobiidynavox.com and submit your resume through our website as soon as possible, don't wait! At Tobii, we move quickly!

 

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

 

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled





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