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Brown and Caldwell is the largest engineering firm of its kind—solely focused on the U.S. environmental sector. With offices throughout the country, we have opportunities nationwide to work on some of our most exciting environmental projects.

Client Services Manager/Senior Project Manager

Work Location: Miami, Florida
ID: 3085
Job Type: Full Time
Travel: 0-10%

For more than 70 years, Brown and Caldwell has been creating leading-edge environmental solutions for public agencies and private industry. We strive to be the environmental company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise and enjoy exceptional development opportunities. As a privately held firm with over 1,500 employee-owners in 50+ offices nationwide, the opportunity awaits for you to advance.


Brown and Caldwell (BC) has an opportunity for an experienced Client Service Manager/Project Manager who will have an essential role in our Florida Gulf Coast water and wastewater business and client connections, based in our Miami office.  In collaboration with the Area Leader, other Client Service Managers, Technical Service Leaders, and the Marketing Manager, you will maintain and develop client relationships, connect BC solutions to client needs, lead project teams in quality project delivery, and guide procurement stages leading to new opportunities.

The Florida Region is a thriving/growing area demanding differentiating client service, sustainable and innovative solutions, and effective collaboration with our technical service providers and client contacts. This is a highly strategic position for someone who takes pride in exceptional client service, and positive results for our environment and clients.

Job Expectations:

Specific responsibilities include:

  • Develops high-value client relationships, while representing BC with key clients and teaming partners.
  • Engages and cultivates client service teams to support understanding and delivering on client needs and expectations.
  • Creates client engagement strategies and pursuit plans, actively leading in key opportunity proposal strategy, positioning, teaming, messaging and interview development.
  • Serves as project manager or senior technical resource for key clients. Manage multi-disciplinary resources to deliver projects on schedule and budget and according to client critical success factors.
  • Ensures quality client services, clarity on work products, and delivery of high quality services within budget and schedule constraints. 
  • Utilizes internal systems for communication, tracking and collaboration on projects and opportunities.
  • Supports development of staff members, especially as it relates to exceptional client service delivery, strategic planning, and effective communication.
  • Meets identified performance metrics including annual sales goals, project budgets and schedules.
  • Leverages resources, experience and skills of the firm to support client goals.
  • Participates in professional societies, creating connections for BC and technical professionals in support of client goals.

Desired Skills and Experience:

  • B.S. degree in related engineering field (Civil, Environmental etc.) required; M.S. degree in related engineering field with a focus on wastewater and water services.
  • Professional Engineer registration in the State of Florida.
  • A minimum of 10 years’ experience in consulting and engineering services in the environmental sector with progressive responsibilities including business development and project delivery especially for water and wastewater municipal clients.
  • Demonstrated ability to communicate effectively with clients, lead strong project teams meeting project requirements, and provide strong business growth results in management roles.
  • Proven track record of successfully managing projects and delivering on time and on budget while meeting or exceeding client expectations.
  • Proven understanding of environmental and regulatory drivers for clients and projects.
  • Knowledge of business and management principles involved in strategic planning, resources allocation, leadership techniques and coordination of people and resources.
  • Proven technical skills with the ability to articulate ideas and concepts both visually and contextually are required.
  • Ability to motivate others and lead teams to implement plans for projects and client pursuits.
  • Valid driver’s license and good driving record

Join, Grow, Have Fun

We’re growing and having fun while doing it. Brown and Caldwell provides a comprehensive benefits program and a culture that promotes employee performance and success. We recognize that you are looking for a career path with opportunities to grow personally and professionally. We have a strong focus on employee development and offer defined advancement through our Career Path Framework; tuition reimbursement; honorariums for papers and presentation as well as project management training (BC is a PMI Registered Education Provider). Our work environment promotes a flexible and collaborative culture, an extensive knowledge-sharing infrastructure and more. Our values of working hard and with integrity combined with learning, growing and having fun make Brown and Caldwell your employer of choice.

This position is subject to a pre-employment background check and a pre-employment drug test.

Brown and Caldwell is proud to be an EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans are encouraged to apply.  

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