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Brown and Caldwell is the largest engineering firm of its kind—solely focused on the U.S. environmental sector. With offices throughout the country, we have opportunities nationwide to work on some of our most exciting environmental projects.

Orlando Office Leader/Client Service Manager

Work Location: Orlando, Florida
ID: 3083
Job Type: Full Time
Travel: 10%

For more than 70 years, Brown and Caldwell has been creating leading-edge environmental solutions for public agencies and private industry. We strive to be the environmental company of choice—to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise and enjoy exceptional development opportunities. As a privately held firm with over 1,500 employee-owners in 50+ offices nationwide, the opportunity awaits for you to advance.


Are you ready to take the next step in your career? Are you an individual who takes pride in delivering exceptional work? We have an exciting opportunity for an Office Leader and Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and stormwater engineering projects, and a history of successfully leading professionals to join our team. This position will be based in our Orlando, FL office and will serve as a key leadership team member in growing our business in the Florida Gulf Coast. In this capacity, you will have responsibilities that include overseeing the administration of the Orlando employees, sales, client development, client relationship management, professional engineering services proposal writing and contract scope, schedule and price preparation, and client service team leadership.

When you join Brown and Caldwell you will enjoy a unique and welcoming culture and we are proud that many of our employees have been with us a decade or more. You will find that we offer a non-hierarchical, collaborative, and supportive environment, allowing you to do your best work. You will be trusted to do the right thing by our project managers and external clients and given the flexibility to manage your own schedule to achieve this. The work we do is interesting, challenging and wide-ranging in nature, and so is our client base.


In this position you will work closely with the Florida Gulf Coast Area Leader and other team members to help lead the development and execution of the area business plan and meet company objectives including growth, profitability and diversification targets in the area and region. You will help develop new key clients each year in connection with planned targets and with the assistance of other senior staff in the office and region. As the Local Leader, you will manage the day to day operations of the Orlando office. Additional responsibilities will include:

  • Provide marketing and technical leadership during the procurement and execution of key projects
  • Lead projects related to the planning, studies, design, and construction of water, stormwater, and wastewater conveyance and treatment facilities
  • Drive project execution activities to meet revenue and performance goals
  • Execute sales plan in collaboration with CSMs and Area Leader
  • Lead a group of professionals and recruit new talent
  • Prepare and review technical memoranda, reports, drawings, specifications, and miscellaneous contract documents and deliverables
  • Supervise and coordinate the work of others on projects including remote design staff to ensure proper and timely execution on projects
  • Resolve client issues in a professional and appropriate manner, and promote/insure project execution and delivery
  • Maintain liaison with clients, BC regional and national water/stormwater/wastewater practitioners, and jurisdictional agencies
  • Help mentor, and provide direction for less experienced staff

Position Requirements:

  • B.S. degree in related engineering field (Civil, Environmental etc.) required; M.S. degree in related engineering field with a focus on wastewater and water preferred
  • Professional registration in Florida, or the credentials to obtain registration in a timely manner is also required
  • 10 or more years of increasingly-responsible experience with previous project management experience required
  • Experience with water/wastewater design, planning and studies along with leadership on projects
  • Ability to successfully manage clients and projects in a collaborative fashion and interface with Brown and Caldwell’s local, regional, and national water and wastewater practitioners as well as help mentor junior staff
  • Self-starter, results-oriented and be able to work under tight deadlines
  • Successful marketing, proposal writing, proposal management, and public presentations experience a plus
  • Previous supervisory experience with strong written and verbal communication skills required

Join, Grow, Have Fun

We’re growing and having fun while doing it. Brown and Caldwell provides a comprehensive benefits program and a culture that promotes employee performance and success. We recognize that you are looking for a career path with opportunities to grow personally and professionally. We have a strong focus on employee development and offer defined advancement through our Career Path Framework; tuition reimbursement; honorariums for papers and presentation as well as project management training (BC is a PMI Registered Education Provider). Our work environment promotes a flexible and collaborative culture, an extensive knowledge-sharing infrastructure and more. Our values of working hard and with integrity combined with learning, growing and having fun make Brown and Caldwell your employer of choice.

This position is subject to a pre-employment background check and a pre-employment drug test.

Brown and Caldwell is proud to be an EEO/AAP Employer-Minorities/Women/Disabled/Protected Veterans are encouraged to apply.  

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