Position Description

Property Porter & Patrol Specialist
Location Crescent Center
City Louisville
State/Territory Kentucky
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At Trilogy Residential Management we know success happens with great people.  That’s why we invest in our team members to take on the expanding challenges of our industry with ease.  Trilogy provides career development opportunities, ongoing training programs, competitive compensation, benefits and incentive programs!  We are looking for true team-players who want to learn and advance in the industry. 



Trilogy Residential Management (“Company”) is the affiliated Property Management Company of Trilogy Real Estate Group, a privately held real estate investment and property management firm with a focus on multifamily apartments and commercial real estate. Since 2002, the principals of Trilogy have successfully invested in real estate assets valued in excess of $1.7 billion. Trilogy has a proven expertise in timing real estate cycles and sourcing and managing outstanding real estate investments in major markets around the United States. Trilogy’s current portfolio spans nine states and 12 cities. 


The Property Porter & Patrol Specialist meets standards regarding the appearance of the exterior physical features of the community by performing tasks to maintain the grounds, amenities, patrol, and overall curb appeal of the property. 



  • Inspects community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat and free of litter at all times.
  • Remove trash and any items remaining in vacant apartments prior to starting the make-ready process.
  • Cleans and maintains refuse and storage areas.
  • Patrols all exterior areas of property.
  • Patrols every floor and stairwells of Tower Building.
  • Patrols all interior hallways to the East and West Crescent Buildings.
  • Patrols both Parking Garages to ensure that illegally parked vehicles are tagged for towing.
  • Checks all exterior doors and common elevators to make sure that they are secure and reports any issues to the Community Manager.
  • Checks interior and exterior lighting on property and replaces bulbs as needed. 
  • Provides weekly lighting report to Community Manager.
  • Completes assigned minor and routine service requests as requested by the Maintenance Supervisor and/or Community Manager and assists as needed in the make-ready process.
  • Distributes notices and communications to residents as necessary.
  • Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team member, guests, and others.
  • Demonstrates customer service skills by treating residents and other with respect, answering questions, and responding sensitively to complaints about maintenance services.
  • Complies with safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety- related laws and requirements, and by reporting accidents and incident promptly and accurately.
  • Must assist and/or work during onsite events as needed.            



  • Property Porter & Patrol Specialist will make all efforts to amicably and peacefully remove anyone that is not an occupant or guest of property.
  • Property Porter & Patrol Specialist will engage law enforcement for all escalations and will not take any physical actions against anyone at the property.
  • Property Porter & Patrol Specialist will not carry or use any weapons while performing the job duties. 



  • Detail and results oriented
  • Excellent communication skills
  • Follows established policies and procedures
  • Must read, understand, and comply with product labels, safety, and policy and procedure manuals.
  • Must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
  • Possess exemplary customer service skills and help retain existing residents through great service.
  • Must have all certifications as required by State or Local jurisdictions.
  • Must have a valid Driver’s License (copy of valid license will be required for personnel file).
  • High school diploma.


Various benefits are available: Continuous training, paid holidays, paid time off, 401k, housing discount and medical benefits. Background checks will be performed on all qualified applicants.

Equal opportunity employer.


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