Position Description

Quality Improvement Specialist
Location Tribeca
Project Name Neighborhood Health
Employment Status full-time
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Company Overview:

Public Health Solutions (PHS) is the largest public health nonprofit serving New York City. For over 60 years, PHS has improved health outcomes and helped families thrive by providing services directly to the city’s most vulnerable populations, publishing independent research that moves public health policy and practice forward, and supporting over 200 community-based organizations through our long-standing government partnerships. We are a leader in addressing crucial public health issues, including food and nutrition, health insurance access, maternal and child health, reproductive health, tobacco control, and HIV/AIDS prevention. PHS has a strong focus on health equity to ensure NYC families have the basics for a healthier life.

Position Summary:
The Quality Improvement (QI) Specialist works in the Neighborhood Health Programs division, in the Sexual and Reproductive Health unit’s Family Planning Capacity Building Program (FPCBP). The FPCBP is an innovative approach to improving the quality of family planning care and outcomes for women in New York City and beyond. The QI Specialist manages QI efforts across programs, which currently include the Quality Improvement Network for Contraceptive Access (QINCA) project, designed to spread the FPCBP’s quality improvement learning collaborative (QILC) model to health centers across New York City,  and a newly funded initiative, the Family Planning and Substance Use Disorder (FPSUD) research project, which brings together Family Planning and Substance Use Disorder providers within a QI framework to improve linkages for patients seen in these settings.

The QI Specialist will support clinical teams within the various QILCs to carry out QI work by providing technical assistance on QI methodology, QI tools and data collection. This entails assisting the site teams to utilize, configure and report from each site’s Electronic Health Record (EHR) system to track data specific to program measures, and guide them to implement and utilize QI tools such as a clinical Self-Assessment, Improvement Plan, staff surveys, patient surveys and more. The QI Specialist supports the FPSUD project by managing Collaborative Advisory Board (CAB) convenings and the development of new QI tools to support the launch of a QILC with FP and SUD provider sites. Upon QILC launch, the QI Specialist will be responsible for implementing QI tools with participating sites including a Self-Assessment and Improvement Plan, among others, as well as managing data collection from sites on key metrics. The QI Specialist will work in collaboration with the QINCA Collaborative Manager to support the development of QI tools and management of clinical site QI efforts and will work in collaboration with a Training Manager and Program Coordinator across projects on the development and delivery of trainings and coordination of program related activities, including learning sessions, webinars and meetings.

The QI Specialist will serve as the primary point of contact for the QI component of FPCBP projects, including planning, hosting and presenting at learning sessions, reviewing clinical data reports, convening coaching calls with site teams, and hosting webinars.  By working closely with administrative, QI, and information technology (IT) staff as well as consultants and clinical providers, the QI Specialist coaches participating sites to implement process and system improvements that lead to improved quality of contraceptive care and improved patient health outcomes. 

Responsibilities

  • Manage the development of new QI tools, including Change Packages, Self-Assessments, Improvement Plan templates, QI Measures and more, to align with the needs of each QILC.
  • Manage the planning and pre-intervention phase of QILC projects by overseeing site recruitment and site completion of baseline QI tools including Self-Assessments, Improvement Plans and more.
  • Manage the development of in-person Learning Session and CAB meeting content, based on project direction and priorities.
  • Work with the Training Manager to adapt teaching tools, training modules and other related materials to reflect current guidelines for best practices in contraceptive and substance use disorder care.
  • Support the Assistant Director, FPCBP, to plan and carry out CAB meetings, ensuring that CAB member input continually informs the development of QI tools and training curricula.
  • Coach QILC participant teams to identify, test, and implement changes to their data collection process using a QI approach and use electronic health record (EHR) systems to generate customized reports and ensure accurate data collection and monitoring.
  • Conduct in-person and virtual site visits with QI teams and providers.
  • Prepare reports to communicate project progress for both internal and external audiences.
  • Collect, analyze, and interpret quality measures data to track and monitor sites’ improvements using a standardized dashboard.
  • Provide and/or arrange technical assistance, training and coaching to practice teams to help them carry out QI efforts, including completion of a clinical services Self-Assessment and to use the results to develop and carry out an Improvement Plan.
  • Assist QI teams with workflow redesign (e.g., documentation and standardizing policies and procedures) to improve clinic efficiency.
  • Develop and deliver presentations and trainings in group settings to teams and hospital staff.
  • Assist the Sexual and Reproductive Health Unit with grant applications and manage grant reports for existing funders.
  • Contribute towards manuscript writing with the goal of publication.
  • Implement QI initiatives for other projects, as required.
  • Possess strong computer skills, with proficiency using Microsoft Office Suite and electronic health records.

Qualifications

  • Master’s degree (MPH, MPA, or other health care related field)
  • 2+ years of relevant experience
  • Demonstrated knowledge of and experience in quality improvement
  • Demonstrated knowledge of and experience in family planning
  • Experience using EHR, preferably including training
  • Ability to analyze and present data to groups and individuals
  • Ability to work collaboratively with clinical providers, staff and external organizations
  • Must be willing to travel within the 5 boroughs of NYC
  • Excellent time management, attention to detail, organizational and oral and written communication skills required
  • Excellent project management skills

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.

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