Public Health Solutions (PHS) is the largest public health nonprofit serving New York City. For over 60 years, PHS has improved health outcomes and helped families thrive by providing services directly to the city’s most vulnerable populations, publishing independent research that moves public health policy and practice forward, and supporting over 200 community-based organizations through our long-standing government partnerships. We are a leader in addressing crucial public health issues, including food and nutrition, health insurance access, maternal and child health, reproductive health, tobacco control, and HIV/AIDS prevention. PHS has a strong focus on health equity to ensure NYC families have the basics for a healthier life.
The Quality Improvement (QI) Specialist works in the Neighborhood Health Programs division, in the Sexual and Reproductive Health unit’s Family Planning Capacity Building Program (FPCBP). The FPCBP is an innovative approach to improving the quality of family planning care and outcomes for women in New York City and beyond. The QI Specialist manages QI efforts across programs, which currently include the Quality Improvement Network for Contraceptive Access (QINCA) project, designed to spread the FPCBP’s quality improvement learning collaborative (QILC) model to health centers across New York City, and a newly funded initiative, the Family Planning and Substance Use Disorder (FPSUD) research project, which brings together Family Planning and Substance Use Disorder providers within a QI framework to improve linkages for patients seen in these settings.
The QI Specialist will support clinical teams within the various QILCs to carry out QI work by providing technical assistance on QI methodology, QI tools and data collection. This entails assisting the site teams to utilize, configure and report from each site’s Electronic Health Record (EHR) system to track data specific to program measures, and guide them to implement and utilize QI tools such as a clinical Self-Assessment, Improvement Plan, staff surveys, patient surveys and more. The QI Specialist supports the FPSUD project by managing Collaborative Advisory Board (CAB) convenings and the development of new QI tools to support the launch of a QILC with FP and SUD provider sites. Upon QILC launch, the QI Specialist will be responsible for implementing QI tools with participating sites including a Self-Assessment and Improvement Plan, among others, as well as managing data collection from sites on key metrics. The QI Specialist will work in collaboration with the QINCA Collaborative Manager to support the development of QI tools and management of clinical site QI efforts and will work in collaboration with a Training Manager and Program Coordinator across projects on the development and delivery of trainings and coordination of program related activities, including learning sessions, webinars and meetings.
The QI Specialist will serve as the primary point of contact for the QI component of FPCBP projects, including planning, hosting and presenting at learning sessions, reviewing clinical data reports, convening coaching calls with site teams, and hosting webinars. By working closely with administrative, QI, and information technology (IT) staff as well as consultants and clinical providers, the QI Specialist coaches participating sites to implement process and system improvements that lead to improved quality of contraceptive care and improved patient health outcomes.
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual and transgender individuals, and veterans.