Position Description

Customer Care Administrative Support Specialist
Location JTV Knoxville - Parkside
Job Code CCSSAP19
# of openings 19
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Customer Care Support Specialist

 

The Customer Care Support Specialist will use their exceptional office and project management skills to support the Customer Care leadership teams’ goal of consistently providing a WOW experience to both internal and external JTV customers. The ideal candidate must be proactive, dependable, task and detail-oriented, and a consummate professional. Excellent project management skills and advanced knowledge and experience with the Microsoft Office Suite is essential to the success of the Customer Care Support Specialist role.

 

Duties and Responsibilities:

  • Manage the tracking process, organize paperwork, and follow up on the status of all Customer Care new hires.

  • Organize training schedules, materials, and track completed training for all Customer Care employees (new and existing).

  • Manage inventory of headsets and other Customer Care equipment and supplies.

  • Review and finalize incoming Customer Voice Comments daily.

  • Update information on internal Customer Care resources (CCHub, Promo Folder, etc.).

  • Assist with departmental communications.

  • Support and assist with general office tasks such as generating daily/weekly reports, filing, presentation support, setting up for meetings, and reordering supplies.

  • Assist with the planning and execution of Customer Care employee events and other special projects, as needed.

  • Provide real-time scheduling support with internal & external meeting and resolving scheduling conflicts.

  • Maintain polite and professional communication via phone, e-mail, and mail.

  • Positively represent the JTV Customer Care department in all interactions.

 

Requirements:

  • Proficient computer/data entry skills with advanced knowledge of Microsoft Office programs is required;

  • Previous office and project management experience is a must;

  • Strict attention to detail and strong prioritization skills will be critical to success;
  • Ability to maintain confidences and confidential information is required;
  • Sound judgment and decision-making skills;
  • A positive attitude, appearance and professionalism must always be maintained including professional telephone and personal etiquette and the willingness to exhibit a positive demeanor even when working under pressure or dealing with difficult situations;
  • Excellent verbal and written communication skills, including proofreading and the ability to compose correspondence with brief direction;
  • Must be organized, self-motivated and extremely task-oriented;
  • Ability to work independently as well as in a team environment;

  • Associate or bachelor’s degree in business or another applicable field a plus.

 

JTV Perks:

  • Bonus incentives for product up-sells

  • Casual working environment

  • Outstanding employee benefit program with medical, dental and vision coverage available

  • 401(k) matching contributions

  • Generous personal/vacation accrual policy

  • Great employee discount program through local vendors

  • Exceptional employee discount on JTV product

  • 24-hour private Fitness Center for all JTV employees and their immediate family

  • On-site Medical Center

  • Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!

     

Overview:

Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 24-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.

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