Position Description

Customer Care Sales Supervisor
Location JTV Knoxville - Parkside
Job Code 204
# of openings 5
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Customer Care Sales Supervisor


Maximize exceptional customer service through outstanding leadership, process improvement, and proactively responding to employees, customers and other business needs. Provide excellent service internally and externally. Motivate, guide, and direct your team as needed to maximize levels of sales, productivity, utilizing all relevant information to ensure they are current on necessary information. Evaluate and develop needed skill set improvement on a continuous basis. Maintain positive, consistent and effective communication. Consistent enforcement of company and departmental standards and support HR policies/procedures. Adherence to the Attendance Policy


Primary Activities and Responsibilities:

  • Leading by example
  • Supervise a team, ensuring communication, coaching and development as needed. “Walk the floor” and interact with Customer Care Representatives and support personnel.
  • HR partnership/Support polices/polices
  • Ensure introductions, 30, 60 and 90 day follow-ups with new hires.
  • Recruit, select, on-board, coach recognize, reward, counsel, and discipline employees
  • Monitor, review, and conduct appraisals based on job contributions
  • Drive sales through team performance
  • Assess team performance
  • Maintain and improve customer care operations by monitoring system performance, identifying and resolving problems.
  • Assisting other departments with projects and or priorities
  • Accomplish organization goals by accepting ownership of new and different request and/or projects
  • Explore opportunities to add value to job accomplishments



  • High school diploma or equivalent, 4 year college degree preferred. Business or related field
  • Ability to lead a team
  • Ability to provide internal and external customer service
  • Excellent written and verbal communication
  • Strengths/talents in problem solving
  • People skills, teamwork
  • Previous service, 1-3 years preferred
  • Previous Sales/Service experience
  • Computer applications /data entry
  • Microsoft Excel
  • Excellent Communication Skills
  • Ability to Multi-Task


JTV Perks:

  • Casual working environment

  • Outstanding employee benefit program with medical, dental and vision coverage available

  • 401(k) matching contributions

  • Generous personal/vacation accrual policy

  • Great employee discount program through local vendors

  • Exceptional employee discount on JTV product

  • 24-hour private Fitness Center for all JTV employees and their immediate family

  • On-site Medical Center

  • Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!



Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 24-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015. #CB


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