Position Description

Customer Care Sales Agent - Third Shift
Location JTV Knoxville - Parkside
Job Code 0103CC3
# of openings 73
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Customer Care Sales Agent – 3rd Shift

 

Jewelry Television is currently seeking applicants for our 3rd Shift Customer Care Sales Agent teams. If you’re interested in joining a great company and working with exceptional team members we would love to hear from you. As a Jewelry Television Customer Care Sales Representative your centric focus would be directly dedicated to delivering exceptional customer service to each of our highly valued customers. With world-class customer engagement in areas of customer sales assistance and customer support resolution, Jewelry Television’s Customer Care Sales Agents are continually striving to build strong, long lasting customer relationships by continually enhancing the Jewelry Television customer experience.

 

The following full-time 3rd Shift Customer Care Sales Agent shifts are currently available:

10:00 pm – 7:30 am

 

Responsibilities:

  • Answers and responds to continuously incoming customer calls with a high degree of courtesy and professionalism

  • Represents JTV in a positive manner by exercising sound judgment and acting responsibly in the customer’s and the company’s best interest

  • Assists customers in purchasing items from a live television show

  • Recommends related items to be purchased - upselling similar items to enhance the customer’s overall purchase

  • Creates new customer accounts and updates existing customer account information

  • Educates customers about multiple JTV products and services to include: methods of payment, shipping options, and return policies.

     

    Requirements:

  • Friendly

  • Willing to provide outstanding customer service

  • Excellent telephone skills

  • Proficient computer, data entry, and online navigations skills

  • Must have weekend and holiday availability

     

    JTV Perks:

  • Bonus incentives for product upsells

  • Casual working environment

  • Outstanding employee benefit program with medical, dental and vision coverage available

  • 401(k) matching contributions

  • Generous personal/vacation accrual policy

  • Great employee discount program through local vendors

  • Exceptional employee discount on JTV product

  • 24-hour private Fitness Center for all JTV employees and their immediate family

  • On-site Medical Center

  • Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!

     

Overview:

Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 24-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.

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