We are looking for enthusiastic individuals to join our 2nd Shift Customer Care Sales Team!
Customer Care Sales Agent – 2nd Shift
Jewelry Television is currently seeking applicants for our 2nd Shift Customer Care Sales Agent teams. If you’re interested in joining a great company and working with exceptional team members we would love to hear from you. As a Jewelry Television Customer Care Sales Representative your centric focus would be directly dedicated to delivering exceptional customer service to each of our highly valued customers. With world-class customer engagement in areas of customer sales assistance and customer support resolution, Jewelry Television’s Customer Care Sales Agents are continually striving to build strong, long lasting customer relationships by continually enhancing the Jewelry Television customer experience.
The following 2nd Shift Customer Care Sales Agent shifts are currently available:
2:00 pm – 10:30 pm
3:00 pm – 11:30 pm
4:00 pm – 12:30 am
Answers and responds to continuously incoming customer calls with a high degree of courtesy and professionalism
Represents JTV in a positive manner by exercising sound judgment and acting responsibly in the customer’s and the company’s best interest
Assists customers in purchasing items from a live television show
Recommends related items to be purchased - upselling similar items to enhance the customer’s overall purchase
Creates new customer accounts and updates existing customer account information
Educates customers about multiple JTV products and services to include: methods of payment, shipping options, and return policies.
Willing to provide outstanding customer service
Excellent telephone skills
Must have weekend and holiday availability
Bonus incentives for product upsells
Casual working environment
Outstanding employee benefit program with medical, dental and vision coverage available
401(k) matching contributions
Generous personal/vacation accrual policy
Great employee discount program through local vendors
Exceptional employee discount on JTV product
24-hour private Fitness Center for all JTV employees and their immediate family
On-site Medical Center
Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!
Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 24-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.