Position Description

Collections Representative
Location JTV Knoxville - Parkside
Job Code 132
# of openings 3
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Collections Representative




Detailed Description:

Review delinquent Stretch Pay accounts prior to mailing correspondence concerning delinquency

Review and contact customers to provide another method of payment for their delinquent accounts

Thoroughly document completed research for each order processed

Respond to incoming customer calls specific to delinquent payments

Assist Supervisors with identified projects and reporting as needed

Job Requirements:


HS Diploma or equivalent - Associates degree preferred

Previous customer service, financial, collection or loss prevention experience preferred

Demonstrated ability to work well with others

Effective problem solving and multi-tasking skills

Strong communication skills and the ability to resolve sensitive issues

Proficient computer skills


Additional Details:

Hours: 11:30am – 8:00pm

Schedule: Monday – Friday

Status: This is an hourly position

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