Company Overview

Covideo is a video communication tool that brings personality and personal connection back to business by helping clients make an impression, inspire interaction, and impact their business. We are stationed in Indianapolis and Zagreb.

Account Manager
Job Location Indianapolis, IN
Employment duration Full time
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Start a meaningful and rewarding career as an Account Manager with a rapidly growing software company! Located in Broad Ripple, Covideo is the leading innovator of video email services, specializing in developing streaming video software. We are looking for a determined, tech-savvy, customer-focused leader to help support our client base in our work hard/play hard culture.

Here is just some of what we have to offer:

·       Competitive Compensation

·       Health, Dental and Vision coverage

·       401(k) with company match

·       15 days of paid time off

·       Paid Holidays

·       Profit Share

·       Great Culture

·       Free coffee, pool and ping pong

Job Responsibilities:

·       Must have at least 1-3 years’ experience in an account management role

·       Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful,              and conscientious

·       Maintain existing customer base through proactive and regular account management

·       Develop and execute retention strategy for your accounts

·       Analyze competition and video trends

·       Establish and maintain effective working relationship with all levels of customer management

·       Meet or exceed revenue targets by selling upgrades, account expansion and custom graphics

·       Help customers install and provide training on our software

·       Ability to evaluate, troubleshoot, and follow-up on customer issues

·       Quickly and accurately handling support communications across multiple channels including email, phone and live            chat

·       Going the extra mile to follow-up with customers, ensuring issues are resolved and customers are satisfied

·       Excellent organizational, written and oral communication skills

·       A strong sense of urgency

·       Awesome sense of humor

Job Type: Full-time

Salary: Base Salary Plus Commission

Education Requirements: Bachelor's Degree Required

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