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Position Description

Experienced Automotive Dealership Service Advisor - Cowles Nissan (4768)
Job Location Woodbridge, VA
Employment duration Full time
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Experienced Automotive Service Advisor - Cowles Nissan

 

ARE YOU TIRED OF BEING A NUMBER? COME WORK FOR COWLES NISSAN! WE'RE NOT A CORPORATE ENVIRONMENT!

We have just 2 dealerships and we actually care about our employees! 

We have 5 Master Techs and we need a team player who can keep up with them! 

Cowles Nissan has the #1 Parts Department in the entire DISTRICT!  

WE OFFER TOP PAY FOR YOUR PROVEN TRACK RECORD OF SALES AND CSI!

IF THIS SOUNDS LIKE THE KIND OF OPPORTUNITY YOU'VE BEEN WAITING FOR, APPLY TODAY! WE WANT TO TALK TO YOU!

***NOW OFFERING $5,000 SIGNING BONUS FOR QUALIFIED, EXPERIENCED CANDIDATES***

Minimum 3 years experience as automotive franchise dealership service advisor.

 

Job Responsibilities

  • Attitude is everything—greet service department customers promptly and courteously
  • Listen to each customer and clearly articulate repair needs to techs
  • Upsell recommended/additional services using low-pressure, high-integrity methods
  • Provide accurate estimates of repair/maintenance costs
  • Adherence to dealership policy on customer vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Inspect repair quality and ensure that all work is complete
  • Notify customers when vehicles are ready for pick up
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Keep Service Manager informed of all problems and potential problems
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

  • Compensation is based on experience

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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