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Position Description

Owner Loyalty Manager - Customer Service - Classic Nissan of Statesville (4760)
Job Location Statesville, NC
Employment duration Full time
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Owner Loyalty Manager - Customer Service - Classic Nissan of Statesville

The Owner Loyalty Manager is Customer Service Representative is responsible for answering and providing excellent customer service to our customer base. 

***STATE OF THE ART FACILITY***

***PREMIUM PAY PLAN***

Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process orders, credits and requests
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Performs other duties as assigned by supervisor

Qualifications:

  • Dependable
  • Communication skills - verbal and written
  • Excellent listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability

Requirements:

  • Demonstrated success in meeting or exceeding goals
  • High School Diploma or GED required 
  • Knowledge of automotive parts or automotive industry preferred
  • Experience in call center
  • Previous Customer Service experience preferred

Compensation: 

  • Comp is based on experience and performance
  • Great benefits

Our company maintains a strong policy of equal employment opportunity for all associates.  We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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