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Position Description

Automotive Aftermarket Sales Representative (4656)
Job Location Woodbridge, VA
Employment duration Full time
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The Automobile Aftermarket Sales Representative is responsible for answering and providing excellent customer service to our customer base. 


Responsibilities:

  • This position demands a performer who excels in a fast-paced and competitive sales environment. Managing Aftermarket is an exciting opportunity; actively selling National Leading Products and Manufacturer accessories.
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Process orders, credits and requests
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Performs other duties as assigned by supervisor



Qualifications:

  • Dependable
  • Communication skills - verbal and written
  • Excellent listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability



Requirements:

  • High school diploma or GED
  • Demonstrated success in meeting or exceeding goals
  • Previous sales experience is required
  • Knowledge of automotive parts or automotive industry preferred
  • Customer Service


Compensation: 

  • Compensation is based upon experience.
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