Company Overview

GWC Warranty is the nation's leading provider of vehicle service contracts sold through independent and franchised car dealers. Since 1995, GWC has been keeping drivers on the road by providing exceptional claims administration and expansive coverage options while delivering a "No Worries, Just Drive" experience to drivers nationwide. GWC Warranty has been a trusted partner of over 20,000 car dealerships nationwide.

Claims Specialist - Automotive Mechanic Wanted!
Job Location Wilkes-Barre, PA
Employment duration Full time
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So, you clicked on this position, and you’re looking for a new job!  The question is why?  Even if you don’t know the answer to that question, let us tell you why your life may have just changed.  We aren’t your average company, and this isn’t your average job.  We are Fair, Friendly, Focused, Engaged, and Accountable.  We are the largest vehicle service contract provider in the independent auto industry, but that isn’t what makes us great for you and our dealers.  We don’t just deliver quality products to our dealers.  We are value driven and customer focused. 

We have a fun work environment, a supportive leadership team and friendly co-workers. We offer industry competitive wages and a comprehensive benefits package including medical, dental, vision, health savings accounts, flexible spending accounts, life and disability insurance, 401k with company match, Employee Assistance Plan, paid holidays, paid time off and more.  

Position:                    Claims Specialist               

Reports to:                Claims Manager

FLSA Status:             Non-Exempt, Full-time

Location:                    Wilkes-Barre, PA

Job Summary:

The Claims Specialist provides Best-In-Class customer service and investigates and adjudicates all claims related information.

Job Responsibilities:

  • Conducts thorough coverage investigations that includes, but is not limited to verifying contract information, vehicle eligibility requirements, ruling out recalls or other applicable warranties and reviews all contract, application and prior claims notes
  • Appropriately applies contract terms, conditions and coverage to all claims
  • Investigates claim specifics in order to determine specific mechanical failure
  • Request inspection as required
  • Verifies component coverage and labor rates through contract codes/specifics
  • Leverages labor and part resource tools in order to deliver superior outcomes (i.e. new, used, rebuilt parts)
  • Determines appropriate method of repair based on case facts, pricing and remaining warranty.
  • Accurately calculates repair costs
  • Appropriately applies contract terms, conditions and coverage to all claims
  • Negotiates prices for labor and parts when appropriate
  • Authorizes repairs, towing, lodging and rental in accordance with contract language
  • Timely escalates claims in excess of authority level to Claims Manager for review
  • Proactively communicates with key stakeholders (i.e. vehicle owner, repair facility, dealer, dealer consultant etc.) to ensure a best-in-class claims experience
  • Ensure timely, accurate and consistent file documentation
  • Monitor call queues and ensure agent availability through proper use of AUX codes
  • Anticipates and meets all customer needs (internal and external).
  • Embrace and support all our core values

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

 Job Requirements:

  • 1-3 years of work experience in automotive mechanics.  ASE or manufacture certification preferred, but not required
  • High school diploma or equivalent is required.  Bachelor’s degree is desirable.
  • Superior organizational, multi-tasking and customer service skills
  • Strong automotive repair and claims technical knowledge  
  • Excellent negotiation, verbal and written communication skills 
  • Sound critical thinking skills with the ability to define problems, collect data, establish facts and draw valid conclusions based on the totality of the information.  
  • Proficient mathematical skills
  • Demonstrated proficiency with typing, computer software including Microsoft Office, Outlook and all internal and external claims processing systems and resources
  • Ability to maintain a high level of accuracy and provide follow-through on projects 
  • Ability to maintain confidential information and work independently and as a member of a team
  • Must be able to type at least 30 WPM
  • Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
  • Must be authorized to work in the U.S.


Experienced Franchised Dealer Service Writers, Service Advisors, Parts Advisors or Technicians are highly encouraged to apply.

Position Keywords:
Claims Writer, Claims Agent, Automotive Technician, auto repair, auto mechanics, Service Advisor, Parts Advisor, Service Writer, Claims Processor, auto service repair, auto shop, mechanic, mechanic shop, auto repair facility, Master Certification, ASE certified

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GWC Warranty is an Equal Opportunity Employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law.