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Desktop Engineer II

Locations: San Jose, CA
Employment Type: Full time

Description

Do you want to work with your fellow owners?  Rosendin is one of the largest electrical contractors in the United States, employing over 6,000 people.  We are EMPLOYEE OWNED - For 98 years, Rosendin has created a reputation for building quality electrical and communications installations, building value for clients, and building people within the company.

APPLY TODAY!

The Desktop Engineer II is responsible for providing Helpdesk support of desktop and laptop computers, mobile devices, and software. 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  1. Provide end‐user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications.

  2. Utilize our trouble‐ticketing system to document your work and facilitate communication with our clients.

  3. Work with all levels of end users including high‐level users, difficult users, non-technical users and demanding users.

  4. Diagnose, identify, research and resolve end user issues.

  5. Escalate higher level calls to Desktop Engineer II, or III. Candidate should be able to provide basic troubleshooting, resolution, and determine level of the call as well as route to the appropriate area.

  6. Diagnose, identify, research and resolve end user issues.

  7. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the positions role within the business.

EDUCATION AND EXPERIENCE:

  • Associates Degree in Information Technology, Computer/Information Science, or related discipline
  • Minimum of 1 year practical experience in providing support in IT environment
  • Can be a combination of education, training and relevant experience

KNOWLEDGE, SKILLS & ABILITIES:

  • General to Advanced knowledge of Windows 7 & 10

  • Must be conversant in Microsoft Office 2010 and newer.

  • Network troubleshooting and working with VPN client software.

  • Strong analytical and problem solving/troubleshooting skills required.

  • High level of performance in a dynamic and fast-paced and team environment.

  • Must be a team player with strong communication & customer service skills with the ability to stay on task.

  • Ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests.

  • Demonstrated ability to use discretion and sensitivity when handling confidential information.

  • Demonstrated success taking direction and working independently.

  • Ability to prioritize and manage multiple tasks, changing priorities as necessary

  • Ability to work under time pressure and adapt to changing requirements with a positive attitude

  • Effective oral and written communication skills as required for the position

  • Ability to be self-motivated, proactive and an effective team player

  • Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

TRAVEL:

  • Up to 20%

WORKING CONDITIONS:

  • General work environment – sitting for long periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions such as fluorescent lighting and air conditioning
  • Noise level is usually low to medium
  • Occasional lifting of up to 40 lbs.

 

 

Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.  Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

 

 

 

 




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