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Omnicell Careers

Omnicell

Inspired by Care

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.


Data Operations Support Analyst


Description

Data Operations Support Analyst  

The Data Operations Support Analyst will Provide Operations Team technical support services for the Patient Engagement Services Data Operations Center via phone and e-mail. The primary focus is to monitor and provide issue solutions to ensure calls for our customers are placed in a timely manner.

Responsibilities:

  • Monitor delivery and processing of data files
  • Troubleshoot internal and external issues related to data transfer and reporting
  • Configuration and maintenance of client information
  • Log on to client systems and update software as needed to fix issues with data transfers
  • Monitor and respond to automated emails
  • Restart scheduled jobs as needed
  • Update documentation associated with daily operations
  • Provide third level technical support to internal/external customers for all Patient Engagement Solutions products
  • Analyze data sent from customer for valid records based on requirements specified
  • Maintain customer-service standards
  • Resolve operational problems and recommend solutions based on repetitive issues
  • Identify work process improvements and create scripts as needed to enhance monitoring capabilities
  • Reach out to customers as appropriate
  • Engage appropriate local resources and/or client to assist in resolving issues as needed
  • Monitor call volume and analyze trends to determine cause of variations outside of defined thresholds

Required Knowledge and Skills:

  • Strong Unix/Linux skills
  • Excellent written and verbal communication skills
  • Attention to detail
  • Must be able to multitask
  • Must have strong organizational skills and be able to work independently
  • Team player with customer service orientation
  • Ability to Identify and resolve issues by:
    • Identifying opportunities to increase accuracy, optimize resources and recommends solutions
    • Performing complex analysis of processes, procedures and/or systems and produces accurate interpretations
    • Using negotiation skills to deal effectively with individuals and groups within and outside the organization
    • Utilizing variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures
    • Providing timely and professional support to all internal/external customers and vendors including good follow-up
    • Prioritizing workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately, efficiently and within established time frames

Basic Qualifications:

  • High School Diploma/GED
  • Linux/Unix/Windows user level proficiency
  • 1+ years’ experience with a variety of hardware in a multi-platform environment
  • Demonstrable experience in a technical support role

Preferred Qualifications:

  • Associates Degree in Computer Science, Information Technology, or Engineering
  • Demonstrable Wiki experience
  • Demonstrable basic experience with support ticketing systems (i.e., JIRA)

Work Conditions:

  • Standard office environment
  • Flexibility to adjust work schedule to include on-call status/weekends as needed

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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