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Omnicell Careers

Omnicell

Inspired by Care

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.


Supervisor, Technical Assistance Center


Description

Supervisor, Technical Assistance Center (TAC)

A supervisor in our Technical Assistance Center (TAC) leads all aspects of one of our technical assistance teams on a day to day basis. This person will handle all administrative functions related to customer inquiries, escalations, process flows and execution, team and individual performance measurement and personnel management and development. The customer support function is staffed 24 /7 and is critical in delivering rapid resolution for our customer issues to improve customer satisfaction, lower cost of total ownership, and deliver a competitive advantage in winning new/sustaining current business.

 

Responsibilities:

  • Assists the manager with hiring new employees and organizational needs

  • Orchestrates training needs, employee development and retention of her/his support team

  • Identifies, monitors and drives improvement in key performance indicators

  • Assists in the development of appropriate technical documentation, policies, procedures, and team schedules

  • Creates close collaboration and interaction with customer and internal organizations

  • Creates an engaging and innovative work environment that fosters collaboration among team members, career growth and excellence in achieving operational results

Required Knowledge and Skills:

  • Strong problem solving and work flow management skills

  • Ability to manage multiple priorities and projects

  • Ability to resolve escalating customer issues in a collaborative, partnering and professional manner

  • Excellently demonstrated verbal and written communication skills

  • High degree of proficiency using personal computers and desktop software (Windows environment)

  • Strong interpersonal skills, with demonstrated ability to facilitate cross-functional team projects

Basic Qualifications:

  • High School Diploma or GED

  • Three plus (3+) years’ experience in a technical support position working with end consumers

  • Experience in coaching and developing employees

Preferred Qualifications:

  • Associate’s degree in engineering, IT, computer science, computer hardware/software

  • Proficiency with Windows OS and database management

  • Experience in supporting a lead role within a Technical Assistance Center

  • Healthcare automated Supply/Rx industry experience

  • Experience working in multi-site locations

Working Conditions:

  • Extended or irregular work hours

  • Occasional travel required

  • Frequent and constant deadlines

  • Working with or for teams in a different location

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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