Careers

Omnicell Careers

Omnicell

Inspired by Care

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.


Teamleader Field Service


Description

 

Team leader Field Service CEE

Essential Functions:

The Teamleader Field Service CEE main role is to assure the continual improvement of our service department. Working actively with the Field Service Team, engineering, production, sales and customers. The Field Service Supervisor will advance processes and internal training of the Field Service Team to assure a world-class Filed Service team.

  • The Teamleader Field Service CEE pays attention to the customer and their needs. He promotes a culture where the technicians listen well to the customer, explain their work, and assure the customer that he is important for the company.
  • The Teamleader Field Service CEE is main point of contact for Helpdesk Level 1 and the Senior Manager Service and Operations for all Field Service related issues.
  • The Teamleader Field Service CEE acts under minimal supervision.
  • The Teamleader Field Service CEE sets up a functional and proactive Maintenance, Upgrade and Service plan, cooperate with the Helpdesk Level 1 Team Leader to ensure efficient scheduling of resources to fulfill the needs of our Customers on the c portfolio of all serviceable Mach4 products.
  • The Teamleader Field Service CEE work with the Helpdesk Level 1 Team Leader to ensure that the Helpdesk Level 1 Team provides full information about the customer, problems and also potential solutions prior to the field visit to minimize recurring Visits.
  • The Teamleader Field Service CEE will partner with engineering and production on continuously improvement of our products for a better stability and serviceability to minimize System down time based on the field input.
  • The Teamleader Field Service CEE will attend regular meetings with engineering, production, Sales and the Field Service Team to ensure an effective and productive communication between all parties.
  • The Teamleader Field Service CEE is responsible for improvement and execution of the Service License Agreements (SLAs).
  • The Teamleader Field Service CEE will work together with Quality and the Senior Manager Service and Operations on the creation of documentation, training programs and the implementation and Improvement of Service related KPIs.
  • The Teamleader Field Service CEE will provide data and input about Field related issues and possible Improvements on a frequent base to the Senior Manager Service and Operations.
  • The Teamleader Field Service CEE need to understand the products and active work with the Field Service Team.
    He acts as a positive example for the Field Service Team and works active in the Field
    on our products up to 30%.

Required Knowledge and Skills:

  • Customer and Solution focused Individual with Supervisor experience
  • Hands on mentality
  • Completed vocational training as an electrical, mechanical, IT engineer or similar.
  • Good mechanical, electrical, and IT/network knowledge
  • Field Service experience in the medical Field Service Business.
  • Very good computer (Win, MS Office etc.) and networking skills
  • ITIL Basic skills are beneficial
  • A Class B (FS3) driver's license
  • Good verbal and written English
  • Willing to work actively in the field up to 30%, also on weekends and National Holidays on request.

 Work Conditions:

Field 30%, Office 70%

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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