Careers

Omnicell Careers

Omnicell

Inspired by Care

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.


Senior Technical Service Engineer


Description

Senior Technical Service Engineer:

Omnicell Senior Technical Service Engineers (Sr. TSE) provide troubleshooting, repair services and scheduled preventive maintenance for the Omnicell pharmacy and supply automation solutions at customer sites across the country.  Omnicell Sr. TSEs are dispatched as needed by Omnicell’s 24x7 Call Center.  Although Sr. TSEs focus mainly on hardware repairs, the Omnicell solutions are a combination of hardware and software and TSEs work with both.  Additionally, Sr. TSE’s are expected to have expertise on multiple product lines, mentor/lead other TSEs & 3rd Party technicians, and be capable of assisting Service Managers with their roles.               

Essential Functions:

  • Mentor all TSEs and third party technicians on multiple product lines
  • Help to coordinate all large field projects
  • On site troubleshooting and repair of customer problems on Omnicell products.
  • Meet company guidelines for response time and service levels
  • Differentiate between hardware and software product problems
  • Collect and report all customer and problem data in Omnicell database
  • Escalate product bugs, malfunctions, and design issues through support channels for resolution
  • Provide support coverage 24 hour/7day a week 
  • Frequent local travel which can include long distances and also covering for others in different regions
  • Participation in various staff meetings
  • Manage territory service quality and customer satisfaction; parts inventory and RMA process; and software updates
  • Participate in various field projects as necessary
  • Troubleshoot customer issues over phone and provide remote support.
  • Provide home office and space for trunk stock inventory

Knowledge and Skills: 

  • Computer skills in the following areas: Database, Word Processing, Spreadsheets, & Graphics.
  • Computer systems skills: Windows 7, XP, 2003 SQL, Firefox & Networking 
  • Intermediate electronics knowledge
  • Possess an excellence in spoken and written English
  • Excellent interpersonal communication skills with the ability to work well with customers.
  • Must have good organization skills
  • Must be able to lift 50 lbs. to approximate 5 ft. height
  • Ability to
    • multitask
    • evaluate multiple customer issues and set priorities
    •  manage processes
  • Advanced troubleshooting and analytical skills along with good leadership.
  • Ability to assist manager in administrative areas
  • Display advanced product knowledge on multiple product lines.

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications:

  • Associate degree /Technical Certification with 3 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems. (In lieu of Associates degree, a highschool diploma/GED with at least 8 years of demonstrated work experience troubleshooting and repairing electromechanical systems is required)

Preferred Qualifications:

  • Bachelor degree in Electronics, Computer Science or  Engineering 
  • Coursework in Network Engineering, Robotics or Electronics
  • 5 years of demonstrated work experience troubleshooting and repairing electro-mechanical systems
  • Experience working in a hospital environment a plus

Work Conditions:

  • 100% nationwide travel required
  • Field based position

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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