Careers

Omnicell Careers

Omnicell

Inspired by Care

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.


Technical Trainer


Description

Technical Trainer

Omnicell has a dynamic opportunity for a Technical Trainer to provide expert product-specific training to external customers and/or employees on features and operation of all Omnicell products. The Technical Trainer will develop and deliver additional training classes to meet the needs of the business, such as the Preceptor Program.

Responsibilities:

  • Deliver high-quality and effective training that adheres to training industry and Omnicell training standards. Provide special or customized training when required.
  • Deliver classroom-based and virtual trainings from the office in Cranberry Township, PA.
  • Partner with the Instructional Design team to design, develop, and deliver training that meets customer and employee needs. Participate in quality assurance audits to ensure that documentation and training tools are accurate and understandable from a user standpoint.
  • Manage classroom and/or virtual training project plans to ensure readiness of classes for new product and release training for customers and employees.
  • Gather information from multiple resources, including sprint reviews, to understand the enhancements for each new product release. Transfer content collected from external validation and operational readiness teams to the Instructional Design Team.
  • Maintain high levels of customer satisfaction to ensure effectiveness of training. Solicit training satisfaction feedback and implement program changes, as needed. Provide customer feedback and requests for product enhancement received during training to technical product management.
  • Define and analyze customer or internal Omnicell challenges and recommend solutions to management.
  • Demonstrate active departmental engagement and leadership in collaborating with management and other team members to develop and implement final solutions.
  • Identify and build relations with appropriate subject matter experts to acquire product knowledge and/or troubleshoot issues.
  • Identify customer or internal Omnicell challenges and propose possible solutions
  • Demonstrate good judgment about when to ask for help from senior team members or management about customer issues
  • Other duties as assigned.

Required Knowledge and Skills:

  • Demonstrate excellent training presentation and facilitation skills (against standard Omnicell Facilitation of Learning competency)
  • Detail-oriented, independent and able to adjust to changing priorities
  • Demonstrate in-depth understanding of instructional design or adult learning theory

Basic Qualifications:

  • BA or BS Degree
  • 2 years’ experience in one or more of the following areas:
    • technical or clinical training
    • healthcare software product implementation and/or support
    • healthcare IT management, functional healthcare experience
    • healthcare IT consulting
    • developing new courses

Preferred Qualifications:

  • Master’s degree
  • Creating and delivering training outside of product/technical content, such as new employee orientation or soft skills training.
  • Using eLearning tools such as Captivate and Camtasia.
  • Using Microsoft Office products

Work Conditions:                        

  • Office based
  • 15% overnight travel possible

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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