Careers

Omnicell Careers

Omnicell

Inspired by Care

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.


IV Operations Distributor Coordinator


Description

IV Operations Distributor Coordinator 

This role will be remotely based either in Belgium or Netherlands.

- Maintain and demonstrate strong IV product knowledge and keep abreast of trends within the IV market.

- Ensure international IV distributors/customer satisfaction across the international distributors/customer base.

- Promote organization and facilitate the definition of project scope, goals, resource requirements and deliverables.

- Work collaboratively with Operations, Quality and R&D departments.

Below are some key objectives of the role.

  1. Advocate

Know the distributors/customer, and educate internal employees about the distributors/customer, advocate on distributors/customer’ behalf to make sure their needs are understood and addressed appropriately.

  1. Monitor & support

Monitor distributors/customers’ support activity in order to proactively get ahead of issues and help drive distributors/customer adoption, satisfaction, and loyalty. Check customer/distributor adherence to Omnicell Quality standards in terms of installation and service documents and procedures.

  1. Engage

Establish routine communication with distributors/customer, Support and Account teams to develop and execute strategies to better meet distributors/customer expectations and to ensure collaboration & teamwork across departments.  

KEY RESPONSIBILITIES :

  1. Have responsibility for the management of the distributors/customer satisfaction.
  2. Verify the distributors/customer follow Omnicell Quality regulation, in terms of proper documents filling, customer training and procedure set up at the customer site. Be able to provide feedback and additional training on installation/service procedure if needed.
  3. Maintain frequent communication with distributors/customer project members to ensure proactive, solution-oriented problem identification and resolution.
  4. Establish timely and clear, task and project expectations.
  5. Properly triage customer issues
  • PM engages the appropriate resources to ensure issue resolution. This includes making sure responsible parties are engaged on calls/on-site meetings and when applicable. 
  • PM evaluates any training and/or knowledge gaps in the distributor/customer technicians and make sure the gaps are filled by Omnicell dedicated training or distributor/customer internal training
  1. PM to work collaboratively with the regional coordinators, operational directors and other IV leaders to contribute towards the successful implementation and smooth transition of implementation and upgrade projects.
  2. Prepare issue analysis, status updates, and special reporting to IV International Operations management on a regular basis by leverage tools such as REINVENT & Qlikview analytics.
  3. Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple variables and factors. 
  4. Provide product and workflow expertise by utilizing REINVENT and Qlikview data.
  5. Recommend/take action to direct the analysis of and solution to distributors/customer problems by following through the appropriate specialised teams by exercising judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results needed for distributors/customer focused interactions. 

MINIMUM JOB REQUIREMENTS :

Candidates must have outstanding customer management skills, excellent listening skills, able to manage time in a demanding and pressurised environment, comfortable with multi-tasking and be multidisciplinary. Possess strong problem solving skills and the ability to successfully navigate ambiguity in a less structured environment to deliver superior results on the customer’s behalf while supporting the success of the business. 

Education / Training:

  • An Engineering Degree from any discipline such as Electrical, Mechanical Engineering etc
  • Minimum of three years of work experience in a hospital pharmacy or clinical work setting and/or information technology, product management, account management, sales, project management, customer service, etc.

Business Experience:

  • Proven management experience, people, projects and programs
  • Demonstrated knowledge of healthcare industry
  • A minimum of at least 3 years’ experience supporting a hospital information technology or clinical environment

Specialized Knowledge / Skills:

  • Working knowledge of IV Solutions technical and quality processes – (QMS/WIs & QSPs).
  • Solid knowledge of computer hardware, PC Windows and Microsoft Office, Professional.
  • Strong communication skills – good presenter, team player, driven & confident
  • Strong knowledge of FDA, Clean room procedures & hospital protocols for health & safety
  • Result driven and solution orientated
  • Flexible and adaptable
  • Willingness to travel at short notice to distributor sites and partner with peers
  • Produce reports at executive level
  • Strong analytical skills – ROI, issue analysis: time reported x  time solved

Preferred Candidates should possess:

  • Applicable education/training in regards to various technical disciplines
  • Experience working in the healthcare arena.
  • Extensive experience handling Customer Service/Management and problem resolution.
  • Working business experience with corporate customers.
  • Thorough knowledge of IV products and related service policies and procedures.    
  • Collaborative, customer-focused and able to create visible value. 
  • Self-directed with excellent time management and organization skills.
  • Be an advocate of positive and continuous improvement
  • Internationally minded and dedicated to the geographies assigned
  • Strong stakeholder management, solution orientated and customer focused.
  • Can work well under pressure and a stressful adaptable environment

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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