Careers

Omnicell Careers

Be the Solution. Imagine the Impact.

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.


Helpdesk Respresentative/Helpdesk-Mitarbeiter (m/w)


Description

Helpdesk-Mitarbeiter (m/w)

The 1st level of a help desk is a place where technical competence meets customer relations.  Incidents, jobs and tasks are typically assigned to the first line of a help desk at the initial point of contact. A fist level agent should have a high level of customer relation skills as well as technical knowledge about the systems, processes and operating environment of the user.

Responsibilities:

  • You will be part of the first Level team, to support distributors and customers to resolve issues that come into the service desk.
  • Ensure that incidents are resolved in a timely manner to meet defined service level targets
  • Proactively help resolve tickets where required
  • Work within SLA´s and SOP´s
  • Assist 2ndt and 3rd level helpdesk and also field service as required
  • Create and update documentations to ensure a high quality first Level
  • Update our Software remotely when required
  • Train continuously the first Level Support
  • Ensure the quality of the ticket and information required in order to escalate cases accordingly
  • Monitoring cases and ensure the issues are fixed
  • Helping to make the system and processes more efficient
  • Prioritizing and triaging incident

What you need is

  • Experience in Support
  • Strong knowledge of our Products and technologies that relate to Robotic systems
  • Strong communication skills
  • Fluent English and German
  • Ability to work within processes.

Physical Requirements

  • Sit and walk 

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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