Careers

Omnicell Careers

Be the Solution. Imagine the Impact.

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.


Implementation and Support Engineer


Description

Implementation and Support Engineer

Plans and conducts technical tasks associated with the implementation, adoption and support of IV solution sets working with clients and internal resources at the client site or remotely.   Manages the technical tasks associated with the implementation, adoption and support of the IV solutions in complex environments assuring the timely and quality completion of the deliverables. 

Responsibilities:

  • Maintain a working knowledge of the entire IV Solution product line.
  • Perform corrective and preventative maintenance and emergency service on all products 24 X 7.
  • Partners with clients and serves as subject matter expert in planning, executing technical tasks such as configuring formulary elements, conversions, interfaces, integration, issue resolution, assessment of system environment readiness and installation.
  • Repair and installation of automation equipment that includes pneumatic controls, digital electro-mechanical servo controls, solenoid valves, PC interface controls and mechanical drive stations.
  • Independently troubleshoot mechanical and electrical failures to a component level.
  • Mentors and provides technical assistance to client and internal resources.
  • Read electrical schematics and mechanical drawings.
  • Complete documentation with a high degree of accuracy in accordance with FDA regulatory requirements.
  • Delivers on-site training for end user customers on all aspects of user, workflow and required customer maintenance functions. 
  • Coordinate on-site installation and implementation of new products, add-on products, modifications, upgrades, and special projects.
  • Demonstrate database knowledge by developing labels and writing custom reports for customers.
  • May lead multiple technical projects simultaneously and is the main point of contact for a client in most situations. 
  • Provides recommendations on the process improvements related to workflow and implementation and adoption processes and leads the efforts to create improvements.
  • Promote and optimize customer product ownership, satisfaction and clinical integration through:
    • Efficient and effective product installation and implementation
    • Timely customer product and service feedback to Field Service Management
  • Adhere to all applicable health and safety regulations and procedures.
  • Maintain fiscal responsibility for business expenses associated with Company-issued credit card.
  • Other duties as assigned

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Specialized Knowledge/Skills:

  • Working knowledge of computer hardware, Microsoft operating systems  and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Basic computer networking skills. 
  • Demonstrated organizational skills to prioritize multiple projects in a fast-paced environment.
  • Strong interpersonal, verbal and written communications and problem-solving skills.
  • Valid Driver’s License.

Basic Qualifications:

  • Bachelor’s Degree in Electrical, Biomedical or Mechanical Engineering  

Preferred Qualifications: 

  • One year experience in a vendor, customer service, field service, and/or hospital setting or related field experience or product knowledge.
  • Valid Passport a plus

Working Conditions:

  • IV clean room environment.
  • Capable of standing for several hours at a time.
  • Potential exposure to hazardous drugs.
  • Able to lift 25 – 30 lbs.
  • Position offers approximately 80% overnight regional/national travel.
  • Possible international travel – must be eligible to apply for VISA
  • Must be able to rent an automobile
  • Must have access to personal transportation

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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