Inspired by Care

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.

Manager, Clinical Pharmacy Services


Manager, Clinical Pharmacy Services

Omnicell is currently hiring a to provide overall management and leadership in the successful achievement of Omnicell’s business objectives for Manager, Clinical Pharmacy Services products and services while promoting a high and consistent level of service quality and customer satisfaction.  The Manager, Clinical Pharmacy Services works collaboratively with peers and key departments to provide a high level of client support through effective enactment of services, management of operations, personnel development, issue resolution, ROI and adherence to sound business practices.  The selected individual can work anywhere in the continental US as long as they are within 30 minutes of a major airport


  • Provide the departmental leadership and direction necessary to gain and maintain resource depth and maturity to quickly and skillfully meet the support demands of the future.
  • Develop onsite services to meet a highly complex, technical and clinical environment that is highly regulated.
  • Continuously evaluate processes to ensure customers are meeting standards set forth by governing entities.
  • Maintain high levels of client satisfaction by aligning the services organization to provide pro-active customer-focused support emphasizing quality, responsiveness, and technical expertise.
  • Work closely with internal and external stakeholders to ensure project deliverables are controlled and monitored to guarantee financial (ROI), product and resource contract commitments are met.
  • Educate customer concerning production planning best practices including production schedules, batch sizes, inventory management, and release testing.
  • Manage departmental personnel and related expenses to the anticipated revenue goals and/or organizational objectives.
  • Provide necessary consulting services to assist sales and drive compliance with program initiatives.
  • Proactively identify and address support situations that could jeopardize client satisfaction by applying equitable and consistent problem-solving techniques.
  • Seek opportunities to maximize product and service benefits by re-engineering policies to incorporate key product features and functions.
  • Maximize productivity by organizing resources to meet business demands and positioning the appropriate skill sets for maximum problem anticipation and resolution.
  • Continually improve the strength of the Pharmacy Services team through effective resource hiring, professional development, and mentoring opportunities.
  • Provide clear and consistent direction, timely feedback and active professional counseling to ensure that employees are positioned to meet future career opportunities.
  • Work proactively with Sales, Marketing, Engineering, and upper management to identify, communicate, escalate and resolve critical client/project issues in a preemptive and timely manner.
  • Set an example of professionalism and commitment to sound business judgment in maintaining a high level of client and employee satisfaction.
  • Serve as a key contact for the pharmacy for implementation and provide supportive, positive solutions for infrastructure changes.
  • Maintain fiscal responsibility to all business expenses associated with Company-issued credit card.

Specialized Knowledge/Skills

  • Excellent organizational skills.
  • Strong interpersonal, communications and problem-solving skills.
  • Demonstrated ability in the areas of project and implementation management.
  • Management skills 
  • Strong interpersonal and communication skills with the ability to facilitate team projects.
  • Ambitious and tough-minded entrepreneurial spirit
  • Possess a positive, professional demeanor and presentation in all internal and client interactions.
  • Personal computer skills required including working knowledge of Microsoft Office products.

Basic Qualifications

  • BA/BS degree
  • 2+ years of experience of directly or indirectly managing people in healthcare implementations
  • 2 + years of experience working in a hospital pharmacy environment
  • 2 + years of experience with pharmacy automation

Preferred Qualifications

  • 2 + years' project management experience
  • 2 + years’ experience of IV compounding
  • 2 +years’ experience managing remote employees.
  • 2+ years’ experience with sterile environment requirements

Working Conditions

  • Work in an office or work from home – must have office capabilities.
  • Pharmacy environment.
  • Must be able to travel 40 - 45% of the time.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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