Omnicell

Inspired by Care

Since 1992, Omnicell (NASDAQ: OMCL) has been inspired to create safer and more efficient ways to manage medications and supplies across all care settings. As a leader in medication and supply dispensing automation, central pharmacy automation, IV robotics, analytics software, and medication adherence and packaging systems, Omnicell is focused on improving care across the entire healthcare continuum—from the acute care hospital setting, to post-acute skilled nursing and long-term care facilities, to the patient’s home.

Over 4,000 customers worldwide use Omnicell® automation and analytics solutions to increase operational efficiency, reduce medication errors, deliver actionable intelligence and improve patient safety.

Omnicell’s innovative medication adherence solutions, used by over 32,000 institutional and retail pharmacies in North America and the United Kingdom, are designed to improve patient adherence to prescriptions, helping to reduce costly hospital readmissions.

Recent Omnicell acquisitions, including Ateb, add distinct capabilities, particularly in central pharmacy, IV robotics, and pharmacy software, creating the broadest medication management product portfolio in the industry.


Knowledgebase Solutions Manager


Description

Knowledgebase Solutions Manager

 

Are you an experienced Knowledgebase Solutions Manager seeking a new opportunity?  Looking to build something from the ground up?  Omnicell is adding a Knowledgebase Solutions Manager to our Technical Support Team.  This position is responsible for defining and implementing knowledge management strategies to support our Technical Assistance Center and Customer Base.  Leveraging proven experience in knowledge management content, system requirements, and content design.  Additionally, this position will be responsible for knowledge content improvement strategies to influence our internal and external customers to drive internal efficiencies and an improved customer experience.  The Knowledgebase Solutions Manager will be responsible for managing a direct team and work in conjunction with the training team to leverage the desired outcomes internally & externally.

 

Responsibilities:

  • Analyze the effectiveness of current knowledge management processes and programs by observing its usage and evaluate its impact in terms of customer service benefits.
  • Create a long-term plan to continuously identify and curate technical knowledge management system content – in collaboration with Technical Assistance Center technical experts and Training Team.
  • Implement organization-wide content strategies to ensure that the right knowledge is getting to the right people at the right time (and in the right way).
  • Create and implement an action plan for knowledge management improvements, incorporating skills and knowledge transfer, measures and controls, agreed benchmarks/standards, management process and capture of explicit and tacit knowledge and information.
  • Align and identify integration points for capability, workforce planning, succession planning, and competence within the Knowledge Management framework.
  • Manage the current knowledge management practices as well as continuously improve knowledge distribution and operationalize the use of the new practices.
  • Promote knowledge sharing through the organization's operational business processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems.
  • Write in-depth content around technical products including: how-to articles, whitepapers, eBooks, industry research, etc.
  • Interact with the staff members and managers. Act as an intermediary to answer the queries of the staff about the knowledge management products and practices.
  • Measure, track and report impacts against defined benchmarks.
  • Keep up-to-date on new knowledge management practices and technologies that incorporate industry best practices.

 

Required Knowledge and Skills:

  • In depth knowledge of KM principles, procedures, and processes
  • Exceptional technical and complex writing skills
  • Ability to work effectively in a cross-functional team environment
  • Excellently demonstrated verbal and written communication skills
  • Adept at distilling key aspects of technical processes

 

Basic Qualifications:

  • Bachelor’s Degree
  • 5+ years professional experience in managing knowledge management solutions
  • Proven experience in change management methodologies and disciplines
  • Experience with knowledge sharing technologies (knowledge base, discussion forum, etc.)

 

Preferred Knowledge and Skills:

  • Bachelor’s Degree in Computer Science, Information Technology, Business
  • Prior supervisor or management experience
  • Knowledge Management certification
  • Working knowledge of customer center systems and tools
  • Experience with data analytics
  • Experience with multi-site or global integrations

 

Work Environment:

  • Travel up to 25%

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.





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