Senior Teller Services Associate
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Responsible for implementing existing policies, procedures, and systems involving teller operations and member services functions. Coordinates, directs, and assigns work. Answers Teller Services Representatives' questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of teller lines, adequate window coverage, and general training and supervision of Teller Services Representatives. Oversees provision of a full range of services to members and prospective members. Ensures that members are promptly and professionally served. Actively cross sells Credit Union Services.
Requires at least two to three years of experience as a teller and/or related work experience. This candidate must have a thorough knowledge of teller operations, policies and procedures, basic understanding of credit union operations, including opening and closing accounts, loans, IRA and certificate procedures. Must also have supervisory and training abilities, excellent communication and leadership skills, be proficient in the use of computer software programs and other business equipment.
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