Call Center Associate

Location: Kalaeloa Operations Center
# of Openings: 1


Primary Purpose:

Responsible for providing quality service by phone, promoting credit union products and services in order to meet sales and service goals, and handling a vaiety of member service calls in a prompt and courteous manner.  Resolves member questions and problems regarding account statements, loans, payments, automatic transfers, interest rates, and investment certificates and conducts telephone loan interviews.  Completes and maintains related reports, records, and files.  Supports all functions within the Call Center.



Requires at least one year of Call Center customer service experience at a full service financial institution.  Must have a high school diploma or equivalent and have knowledge of credit union policies and procedures.  The preferred candidate must have excellent communication skills and a basic understanding of loans, payment processes, and interest rates.  Must be proficient in the use of the Internet and Microsoft Office(Word & Excel) have excellent communication and public relations skills, and be able to work well under pressure.  Must be able to work flexible hours.

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