Senior Operations Support Associate
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Honolulu, HI (South Quinn Building)
Coordinates and oversees the processing and servicing of operation support functions assigned to the Operations Support Associates. Responsible for ensuring all functions are accurately and timely performed in accordance with established policies and procedures as well as adherence to governmental regulations. Ensures adequate coverage and general training of Operations Support Associates. Recommend changes or alternate ways in processing methods to allow improved operating efficiency and member service. Researches and resolves moderately complex operational, branch and member issues and ensures that errors and discrepancies are resolved and appropriate follow-up in completed. Ensures that internal and external members are promptly and professionally served.
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