ACH Operations Support Professional

Location: South Quinn
# of Openings: 1


Primary Purpose:

Responsible for managing and monitoring ACH though multiple channels, resolving exceptions and ensuring compliance to regulation, policy and procedures. Ensure daily balancing of ACH.  Process reclamations for U.S. Treasury deposits, ACH mail correspondence, trace requests, and member research requests. Stay abreast of NACHA rules and other applicable regulations to ensure compliance. Evaluate ACH disaster recovery procedures and perform annual testing. Provide requested information for annual ACH audit.  Assist with additional ACH and Payment Services related functions as needed. Recommend changes or alternate ways in processing methods to allow improved operating efficiency and member service.  Researches and resolves moderately complex, operational, branch and member issues and ensures that errors and discrepancies are resolved and appropriate follow-up is completed. Ensures that internal and external members are promptly and professional served.  Supports other areas within Operations Support as needed


  • At least four years of related experience in ACH Operations
  • Accredited ACH Professional (AAP) NACHA certification preferred upon hire or will be required within two years of employment. 
  • Must have strong knowledge of NACHA rules and guidelines and banking regulations.
  • Must have thorough knowledge of banking or credit union operations, policies and procedures.
  • Basic accounting skills to include balancing general ledgers.

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