Call Center E-Associate

Location: Kalaeloa Operations Center
# of Openings: 1


Primary Purpose:

Responsible for providing quality service by various communication channels such as by phone, email and chat, promoting credit union products and services in order to meet sales and service goals, and handling a variety of  member service calls in a prompt and courteous manner. Resolves member questions and problems regarding online banking, bill pay, online account opening, mobile services and account information such as loan payments, automatic transfers, interest rates, and investment certificates and conducts telephone loan interviews. Responsible for answering technical support questions and providing members with technical guidance on the use of computer technology.


Requires at least two years of related experience in a Call Center or the equiavlent.  Must have knowledge of credit union policies and procedures and a general understanding of technical terms such as browers, mobile apps and various mobile devices.  The preferred candidate must have excellent communication skills and must be proficient in troublshooting and understanding internet browers, operating systems and mobile applications.  Requires extensive telephone and email contact and the ability to organize and handle mutliple tasks/projects to meet deadlines.  Must be able to work flexible hours.

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