Job Title: Systems Administrator 3
Location: Annapolis Junction, MD
Shift: Multiple Shifts Available
Required Security Clearance: TS/SCI - FS
Required Certifications: None (A+ certification preferred)
Bachelor’s Degree in a related discipline and fifteen (15) years’ of experience (or an additional five years of experience in lieu of a degree)
Description and Responsibilities:
Overseeing all Eagle Alliance provided IT services, and ensuring they remain available to the client at all times. This includes desktop, server, network, telephony and cloud based services. In the circumstances where a service outage does occur it is their role to ensure service is restored as fast as possible. This is accomplished via coordinating with multiple teams to include high level briefings to client and Eagle Alliance senior leadership. That coordination combined with an intricate knowledge of the entire technology infrastructure allows for an extremely high success rate. This role requires high level, time sensitive, decision making, while supporting a high profile large Government client. Once service restoral is accomplished, root cause analysis is completed, to ensure similar outages do not re-occur.
Experience in ticket management system like Remedy is a plus.
Unix experience is not required, but is a plus.
Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.
HDI Problem management certifications
ITIL V3 certified
Candidate must be a team player and have the ability to adapt in a dynamic, fast-paced environment
Must be able to multi-task
Must possess good communication and customer service skills.
Work is typically based in a quiet office environment or electronics research lab. Business work hours for this position are based solely on the requirements of the program. Additional details on the precise hours will be informed to the candidate from the Program Manager/Hiring Manager.
May be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.
Employment Type: Full Time
Federal Data Systems, LLC offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace. Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Federal Data Systems, LLC (FEDDATA) is an Equal Opportunity/Affirmative Action Employer. That does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.