Job Title: Systems Administrator 1
Location: Annapolis Junction, MD
Shift: Multiple Shifts Available
Required Security Clearance: TS/SCI - FS
Required Certifications: None (A+ certification preferred)
Required Education: Bachelor’s Degree in a related discipline and five (5) years’ of experience (or an additional five years of experience in lieu of a degree)
Description and Responsibilities:
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers
Provides user notification of receipt of Web- or email-submitted requests
Logs and tracks inquiries using service request management database, and maintains history records and related documentation
Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility
2 years’ of experience with a background in Microsoft Office applications to include Outlook, Word, and Excel is a plus.
Experience in ticket management system like Remedy is a plus.
Unix experience is not required, but is a plus.
Work is typically based in a quiet office environment or electronics research lab. Business work hours for this position are based solely on the requirements of the program. Additional details on the precise hours will be informed to the candidate from the Program Manager/Hiring Manager.
May be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the workday.
Employment Type: Full Time
Federal Data Systems, LLC offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace. Benefits include, not all inclusive – Medical, Vision & Dental Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Federal Data Systems, LLC (FEDDATA) is an Equal Opportunity/Affirmative Action Employer. That does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.