Techical Support Analyst II
|Job Category:||Information Technology|
|# of Openings:||1|
CA HSR PKG 2-3
POSITION: Tech Support Analyst II
LOCATION: SELMA, CA
Dragados USA is hiring a Technical Support Analyst II for their location in Selma, CA. The Technical Support Analyst II provides technical support to clients regarding the resolution of product hardware, software and operating system issues via phone, remote access or deskside support for all Dragados supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
* Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone, remote access and deskside support for all supported applications or products.
*Manages all new hire IT equipment from ordering, to set up, to off-boarding and works with HR Department and Office Manager to establish all equipment for new hires as well as existing equipment for employees.
* Assists in new product pilots and roll outs to other departments and clients. Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
* Manage vendor and consultants while onsite.
Performs other related duties as assigned.
* Bachelor’s Degree in Computer or MIS discipline.
* Ability to travel when needed
* Able to lift 50 lbs. and stand for long periods of time.
DRAGADOS IS AN EQUAL OPPORTUNITY EMPLOYER
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