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Help Desk Specialist

Job Code: 1389
Location: DC - Washington Navy Yard 20376
Project Name: NAVSEA PMS 408

Description

 

Job Description: (Brief Summary/Statement)

Maintain the confidentiality, integrity and accessibility of the NAVSEA 06 working environment for all users. This includes, providing technical assistance and support for incoming queries and issues related the working environment and respond to queries either in person, over the phone or Email. Provide general administrative and programmatic support to the SEA 06 staff. 

 

Job Responsibilities:

  • Evaluating the nature of problems related to Gov’t communication systems, incl cell phones.
  • Walking customers through multi-stage troubleshooting and issue resolution.
  • Following up with customers to ensure issue has been resolved.
  • Gaining feedback from customers about performance of communication systems
  • Reporting on continuous issues that need additional assistance or resources
  • Assisting in account creation for new users
  • Coordinating with the service provider to inform users of server related issues.
  • Creating and modifying lists, libraries and pages.
  • Managing and auditing a list of active users.
  • Assisting Gov’t staff with general administrative and programmatic matters as assigned.

Education/Skills/Qualifications:

  • HS Diploma; relevant IT certifications a plus
  • Familiarity (>1 year) with MS Office Suite; Helpdesk Customer Service
  • 2 year SharePoint experience a plus

Clearance Required:

  • Secret

Geography

  • ​Washington Navy Yard, Washington D.C.

Cydecor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.





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