The City of Virginia Beach Information Technology (IT) Department is an award-winning organization committed to using technology to transform service delivery for residents, visitors and other stakeholders. We received the prestigious CIO 100 award in 2018 and 2019, and have been recognized three years in a row by the Center for Digital Government as #1 among "Digital Cities" in our population category. The IT Department is constantly evolving to meet citizens' expectations of transparency, accountability and accessibility in the digital age. Our software developers, engineers, analysts and other team members are re-imagining how to make citizen-government interactions more efficient while advancing the city's operational needs. As we lead the city's digital transformation, IT seeks candidates with backgrounds in information technology, data science, business, design thinking, art and more. Your unique insights and approach might just be what we are looking for.
The Systems Engineer for IT Service Management will be a technical subject matter expert and platform owner for the City’s ServiceNow instances. This position will assist in developing and architecting the platform and will be responsible for programmatically building customizations to and integrations with ServiceNow to suit business needs. The ITSM systems engineer works closely with others in the daily ServiceNow administration and upkeep.
The preferred candidate will have a four-year Bachelor degree from an accredited university and applicable work experience in the technology industry with at least 4 years of progressively increasing responsibilities.
Work Functions and Responsibilities:
Discuss system and data automation needs with internal and external clients. Design, prepare, and review systems specifications and configurations for creating complex integrated systems to meet city needs; develop RFPs, contracts, and other documents to ensure compliance with city policies and current principles of information processing; create and review installation instructions for system compatibility with multi-vendor configuration; select software and hardware products to fulfill requirements.
Analyze and install manufacturer supplied or internally developed system software and/or hardware to maintain, upgrade, or enhance the City’s information technology systems and configurations. Once systems are installed, test system and troubleshoot bugs to ensure proper connectivity and compatibility/integration with interconnected systems.
Collaborate with other information technology professionals to plan and administer projects to determine impact and establish scope and schedules in order to ensure satisfactory and timely completion of work.
Provide technical advice to management and other personnel on software and hardware capabilities, limitations, and costs; perform troubleshooting and problem solving to provide around-the-clock system availability.
Coordinate with other information technology professionals to tailor system components and configurations to optimize performance.
Perform other job duties requiring the skills, knowledge and abilities as described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
The ideal candidate will also have:
IT Service Management and ITIL principles and practices
Software Quality Assurance practices and principles
UI and UX design and usability principles
Systems integrations and APIs
Programming languages and technologies
Web Page development and implementation
Platform administration, configuration and development
Database hierarchical structure
Software Development Lifecycle
Performance analytics and reporting
Create, modify and maintain web services and systems integration technologies such as REST, SOAP, AJAX, JSON, DOM, etc.
Upgrading of complex information technology systems
Workflow and forms development
SQL data modeling
Develop test plans and cases
Develop automated test scripts
SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment
Monitor system performance and report issues to management and vendors
Communicate technical information in business terms
Work directly with stakeholders to translate requirements
Work independently and multi-task
Communicate and present information to executive management teams
Establish working relationships with business peers and vendors
Provide technical guidance on emerging technology
Please Note: This position has been reopened to expand the pool of applicants and will remain open until filled. Application will be reviewed on a regular basis.
MINIMUM: Any combination of education (above the high school level) and/or experience equivalent to eight (8) years in fields providing the required knowledge, skills, and abilities, and associated with such positions as information technology systems engineer, database administrator, technical systems analyst, programmer analyst or systems analyst. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Must be available to work evenings, weekends, holidays, and overtime when required to meet operational needs. Four (4) years of progressive professional experience in the advertised job role may be required; such required certifications will be listed in the requisition that announces the vacancy. Position may require one or more Expert Level Industry Certifications specific to the work to be performed and maintain currency of those, or successor, certifications; such required certifications will be listed in the requisition that announces the vacancy.
DMV Transcript: Not Required CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required Psychological Screening: Not Required
Attachments Required: Resume
Experience with or knowledge of the following is preferred:
***Alpha I Status: Positions within this class have been designated as Alpha I positions requiring employees to work during inclement weather, regardless of the City’s operational status.
Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.
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Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.
Please provide a copy of any certifications or related professional licenses.
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.