City of Virginia Beach Jobs

Position Description

Business Application Specialist I
Working Title Business Application Specialist I
Department/Division Library - Meyera E. Oberndorf Central Library
Job Type Full Time
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Requisition ID:
27156
Work Location:
Library - Central Library
Pay Range:
G.22, $45,552.00 - $67,600.00
Starting Salary:
Minimum of the Pay Range
Work Schedule:
Varies; Days, Nights, Weekends, (may include Sat. Sundays, Holidays
Part Time Hours/Wk:
Application Deadline:
2/28/19

Job Duties:

Business Application Specialist I

Perform day-to-day user support and improvement analysis of specialized computer applications in a network or server environment for a department; and serve as a power user.

Analyze business operations; identify business needs and business process improvements; study, research, and conduct cost/benefit analyses evaluating existing or proposed specialized department applications independently or as a member of a team; conduct discussions with department staff to review, evaluate, and analyze existing specialized department applications to define problems and information processing requirements, to recommend procedural and operating improvements; and evaluate specialized department application system performance and make recommendations for increased efficiency.  Ability to translate technical terminology (orally and written) into terms understandable to management and employees

Represent the department in new system implementations and coordinate additional departmental participation as needed; participate in the evaluation of design elements; assist in diagnosing and resolving application issues; and distribute reports.

Assist ComIT with, and participate in, acceptance testing; report system defects to vendor and recreate problems in test environment to identify user or system errors; assist in determining causes of system problems and work with vendor and ComIT staff to determine appropriate corrective actions; provide liaison with ComIT and vendor for disaster recovery; work closely with vendor and ComIT technical staff; and act as intermediary between users and ComIT staff to resolve user and system problems.

Contribute to development of user training materials, general guidelines, and policies for the use of departmental data, and may coordinate these tasks; participate in department system training workshops, product demonstrations, and conferences; conduct user training; develop and provide briefings for staff on specialized department application services and components; and provide assistance to other staff as needed. Experience with prioritizing issues, problems, and concerns to determine how to best apply available resources

Assist, as needed with the maintenance and inventory of agency hardware and software.

Troubleshooting and resolving a variety hardware and software issues in a Windows environment.               

Supporting hardware and software applications in a library environment

Stay abreast of network communications technology changes.

Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.

Minimum Requirements:

MINIMUMS: Any combination of education (above high school), training, and/or experience equivalent to six (6) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. (NOTE: Related college disciplines include Business Administration, Public Administration, Information Systems, and Information Technology.) May be required to have, or obtain, a current and valid Virginia or North Carolina drivers license in accordance with Virginia or North Carolina DMV drivers license eligibility requirements. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Additional Requirements:

DMV Transcript:  Not Required
CDL:  Not Required                                       
DOT History:  
Not Required                                                 
CPS Check:  Not Required
Physical:  Not Required    
Respirator:  Not Required
Polygraph Review:  
Not Required
Psychological Screening:  Not Required

Attachments Required:  Resume

Preferences:

Experience troubleshooting and resolving a variety hardware and software issues in a Windows environment.
Experience in supporting hardware and software applications in a library environment
Experience with network communication technology
Experience with prioritizing issues, problems, and concerns to determine how to best apply available resources
Experience in end-user technology training
Experience in cost/benefit analysis evaluating specialized applications
Experience with purchasing methods and procedures
Experience with the ability to translate technical terminology (orally and written) into terms understandable to management and employees
Microsoft Office Certification in Word, Excel and Power Point

Special Instructions:

  • Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete. 
  • You will not be able to access the details of this job ad once the closing date has passed.   If you would like to retain this information, please   take a screen shot or  print using your browser's printing capability.
  • ​Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit. 
  • Please provide a copy of any certifications or related professional licenses.

 

VRS Contribution:   All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.  

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