Business Application Specialist I
Perform day-to-day user support and improvement analysis of specialized computer applications in a network or server environment for a department; and serve as a power user.
Analyze business operations; identify business needs and business process improvements; study, research, and conduct cost/benefit analyses evaluating existing or proposed specialized department applications independently or as a member of a team; conduct discussions with department staff to review, evaluate, and analyze existing specialized department applications to define problems and information processing requirements, to recommend procedural and operating improvements; and evaluate specialized department application system performance and make recommendations for increased efficiency. Ability to translate technical terminology (orally and written) into terms understandable to management and employees
Represent the department in new system implementations and coordinate additional departmental participation as needed; participate in the evaluation of design elements; assist in diagnosing and resolving application issues; and distribute reports.
Assist ComIT with, and participate in, acceptance testing; report system defects to vendor and recreate problems in test environment to identify user or system errors; assist in determining causes of system problems and work with vendor and ComIT staff to determine appropriate corrective actions; provide liaison with ComIT and vendor for disaster recovery; work closely with vendor and ComIT technical staff; and act as intermediary between users and ComIT staff to resolve user and system problems.
Contribute to development of user training materials, general guidelines, and policies for the use of departmental data, and may coordinate these tasks; participate in department system training workshops, product demonstrations, and conferences; conduct user training; develop and provide briefings for staff on specialized department application services and components; and provide assistance to other staff as needed. Experience with prioritizing issues, problems, and concerns to determine how to best apply available resources
Assist, as needed with the maintenance and inventory of agency hardware and software.
Troubleshooting and resolving a variety hardware and software issues in a Windows environment.
Supporting hardware and software applications in a library environment
Stay abreast of network communications technology changes.
Perform other job duties requiring skills, knowledge and physical requirements as demanded by those duties described or less. Individual assignments will be determined by the supervisor based on then current workloads and department needs.
MINIMUMS: Any combination of education (above high school), training, and/or experience equivalent to six (6) years in a field related to functional support for automated business operations in a network or server-based environment for the agency where the IT services are being used, utilizing the required knowledge, skills, and abilities. (NOTE: Related college disciplines include Business Administration, Public Administration, Information Systems, and Information Technology.) May be required to have, or obtain, a current and valid Virginia or North Carolina drivers license in accordance with Virginia or North Carolina DMV drivers license eligibility requirements. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required
Attachments Required: Resume
Experience troubleshooting and resolving a variety hardware and software issues in a Windows environment.
Experience in supporting hardware and software applications in a library environment
Experience with network communication technology
Experience with prioritizing issues, problems, and concerns to determine how to best apply available resources
Experience in end-user technology training
Experience in cost/benefit analysis evaluating specialized applications
Experience with purchasing methods and procedures
Experience with the ability to translate technical terminology (orally and written) into terms understandable to management and employees
Microsoft Office Certification in Word, Excel and Power Point
VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.