City of Virginia Beach Jobs

Position Description

Clinical Services Administrator
Working Title Behavioral Health - Emergency/Crisis Management Coordinator
Department/Division Human Services - MH Emergency Services
Job Type Full Time
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Requisition ID:
Work Location:
Human Services - Witchduck Annex
Pay Range:
A.18, $78,395.20 - $120,369.60
Starting Salary:
Depending upon Qualifications
Work Schedule:
Mostly weekdays, includes some evenings/weekend on-call
Part Time Hours/Wk:
Application Deadline:

Job Duties:

Works as a member of the Behavioral Health Leadership Team with administrative responsibilities related to oversight of assigned Behavioral Health programs. This Clinical Services Coordinator position oversees Emergency and Crisis Management programs, in addition to others that may be assigned by the Behavioral Health Division Director.  Produces high quality, complex reports and presentations utilizing advanced data analytics and projections within specified timeframes.  Initiates and leads organizational change as needed to enhance service delivery – encouraging a culture of professional adaptability. This position is responsible for strategic planning, high level project management, risk management, and community partnerships related to the crisis continuum of care.  This position will stay abreast of national and local legislative, regulatory and behavioral health environmental changes, in order to enhance the service flow pre/post crisis and optimize a system for community stabilization. This Clinical Services Coordinator serves as a liaison for the Crisis Intervention Team (in partnership with the Police Department) as well as participates in regional workgroups related to the management of state & local hospital discharge planning (including the Reinvestment program).  Serves as an effective diplomat. Fosters effective partnerships with other stakeholders such as EMS, emergency departments, and other local behavioral health organizations.  

  Specific Duties

Oversees strategic planning to enhance the continuum of care for crisis & emergency services, in coordination with the Behavioral Health Division Director; Makes recommendations for changes in service delivery in response to analysis of data/ trends and behavioral health environment/resources;Identifies and develops plans to actively address areas of clinical, financial and legal risk related to assigned programs.

Ensures compliance with Virginia Code, DBHDS licensure and performance contract, reimbursement requirements, Medicaid/Medicare standards, and with the rules and regulations of the agency and City of Virginia Beach.

Establishes and maintains positive collaborative working relationships with other stakeholders in the Crisis Management/Civil Commitment Process, including emergency rooms, hospitals, police, magistrates, corrections, nursing home and rehabilitation facilities, etc. Represents the Behavioral Health Division in regional meetings and participates in decisions regarding regional allocation of resources for post-hospitalization discharge assistance

Completes division projects and produces timely and comprehensive deliverables.; Prepares and forwards reports requested by the Behavioral Health Division as well as state, regional and local agencies. Prepares/assists with budget development and oversees the budget in assigned areas, including reviews of revenue and expenditures throughout the fiscal year;

Provides clinical leadership; identifies and implements best practices; Monitors the productivity of service programs and works to ensure all programs are meeting established performance measures. Works to enhance overall productivity of programs while maximizing service delivery and reimbursements;  Consults with Regional Project Manager/Facilities Management Committee Chair concerning challenging clinical situations, and to resolve issues with state data reporting; Manages coordination of care across programs and monitors follow-up in accordance with quality assurance, best practice and professional client care standards.

Coordinates CIT training to the judicial system staff, police department and sheriff’s deputies and other stakeholders upon request; Acts as liaison to community provider network and to other city departments; Attends national, regional, state or community workshops/ conferences relative to crisis services and behavioral health; Assures supervisors/managers are receiving appropriate training and that they assure appropriate training of their staff. Utilizes data to manage unit performance and outcomes. Performs all duties as assigned.


  1. Knowledge of community resources

  2. Advanced knowledge of human behavior, mental illness, substance use and co-occurring disorders

  3. Advanced knowledge of the Civil Commitment Process, Virginia Code, etc.

  4. Knowledge of behavioral health and crisis service delivery systems

  5. Knowledge of Evidence-Based Practices and how to implement/monitor quality outcomes

  6. Knowledge of organizational and group dynamics as well as business managementprinciples

  7. Knowledge regarding clinical, financial and legal risk management strategies

  8. Knowledge of Virginia Licensure and Medicaid Regulations

  9. Knowledge of Corporate Compliance Procedures

  10. Knowledge of data collection and analysis procedures


  1. Advanced clinical and crisis intervention skills

  2. Skill in managing human resources, maximizing service delivery, while meeting corporate compliance requirements

  3. Skill in strategic planning and implementation of quality improvement principles

  4. Skill in the use of data analysis techniques and in generating professional reports using data

  5. Skill in identifying organizational deficiencies and formulatingrecommendations for improvement

  6. Skill in relating to diverse customers (consumers, clinicians, management and other stakeholders)

  7. Advanced verbal and written communication skills.

  8. Skill in team building and collaboration

  9. Skill in managing organizational change


      1.  Ability to analyze service delivery issues and recommend corrective action as needed

      2.  Ability to prepare complex reports and presentations within specified timelines

      3.  Ability to plan and coordinate a wide variety of clinical activities

      4.  Ability to relate to clinical staff while still conveying departmental and other requirements regarding service delivery and documentation

      5.  Ability to effectively communicate complex ideas both orally and in writing

      6.  Ability to balance clinical, ethical, and organizational issues in complex situations




Minimum Requirements:

MINIMUMS: Requires any combination of education (above the high school level) and/or experience equivalent to eleven (11) years in fields of clinical psychology, clinical social work or professional counseling which utilize the required knowledge, skills, and abilities in such positions as Clinical Director, Senior Clinician, or Clinical Supervisor.

SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term epartment needs and/or City-wide emergencies. This position requires incumbent to have certification as an LCSW, LPC, or LCP.

Additional Requirements:

DMV Transcript:  Required
CDL:  Not Required                                       
DOT History:  
Not Required                                                 
CPS Check:  Required
Physical:  Not Required    
Respirator:  Not Required
Polygraph Review:  
Not Required
Psychological Screening:  Not Required

Attachments Required:  resume


Licensure as LCSW, LPC or LCP in Virginia
Certification as Virginia Preadmission Screener, or eligible for cert. within 60 days
At least 5 yrs. experience with a Behavioral Health Emergency Services program
At least 5 yrs. clinical experience w/ persons with SMI, including crisis management
At least 5 yrs. experience supervising BH clinical staff
At least 5 years experience supervising BH program
Experience w/ adults & children in community settings
Experience preparing complex reports and presentations
Experience with strategic planning and data analysis

Special Instructions:

Must have clinical licensure as an LCSW, LPC, or LCP in the State of Virginia. Certification as a Virginia Preadmission Screener is preferred, or must be eligible to achieve certification within 60 days of hire. Education or experience equivalent to eleven years in the field of clinical psychology, social work, or professional counseling. Must have a minimum of five years of experience working in emergency services or with persons with serious mental illness in a setting where crisis management was performed. Must have at least five years of experience supervising clinical staff and behavioral health programs. Full time schedule will be mostly weekdays, but will include some evening/weekend on-call.

  • Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete. 
  • You will not be able to access the details of this job ad once the closing date has passed.   If you would like to retain this information, please   take a screen shot or  print using your browser's printing capability.
  • ​Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit. 
  • Please provide a copy of any certifications or related professional licenses.


VRS Contribution:   All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.  

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