Position Description

Customer Services Associate
Location Shanghai
Job Code 1108
# of openings 1
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Travelzoo is a global media commerce company. With 25 offices and more than 28 million members in Asia Pacific, Europe and North America, we publish outstanding deals from over 2,000 travel, entertainment and local companies. A career at Travelzoo is more than a job - it’s a calling. We love what we do and our team works hard to make an impact. 

This position is based in Shanghai .

Responsibilities:

  • Runs customer care center that responds via phone/email/chat/social media to enquiries
  • Actively monitor social media/customer reviews/feeds from live deals/active deals
  • Manages refunds, chargeback processing/response
  • POC/POE for customer complaints and conflict resolution
  • Motivates and drives customer satisfaction; measured quantitatively and qualitatively

Requirements:

  • Passion and drive to serve others; intimate understanding of what makes world-class customer service
  • Fluent in both English and Chinese
  • At least 3 years of hands-on customer care experience.
  • Experience in conflict resolution and negotiation.
  • Excellent organizational and interpersonal communication skills. 
  •   Ability to achieve results while working independently; self-starter who sets and achieves goals based on metrics.
  • Bachelor’s degree

We offer :

  • Competitive salary package
  • Excellent international career opportunities in a high growth company
  • Exciting and fast paced work environment
  • Ask about our travel perk!
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